Virtual Training -SDI’s Live Classroom

SDI’s virtual training portal gives you a live and fully interactive instructor-led course with other delegates, from the comfort of your home or office


About SDI Live

SDI’s live online virtual training is a fully interactive, instructor led training experience. It is hosted through SDI’s online training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.

Watch this short video for more info on SDI’s virtual courses:

The live online training is delivered by ITSM Specialists, in short 60-90 minute sessions. Trainers guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools to make the most of the course.

Course preparation

Prior to attending the online course, delegates are sent a full training course manual and hand-out pack containing the SDI standards that relate to the course so that delegates have a common minimum level of knowledge. These materials are all used during the course too. In addition delegates are also given details of the virtual room, to test their setup before the training begins.

The SDA/SDM qualifications

You will be provided with a voucher for the qualification exam which you can take at a time and online through Peoplecert. Peoplecert contact candidates directly via email with details about how to book an exam.

Course Requirements

Every delegate will need:

• PC with broadband connection

• You may need administrative permission on the PC to allow the download of additional software (if required)

• Headset or speaker for your telephone

• A quiet place to work

• Courseware from SDI

“I really enjoyed the virtual aspect of the course and the white board and chat sessions were a great feature”

“Virtual courses take away the travelling – which is a real bonus”

“I was avoiding doing the course virtually since I was afraid it might not be that feasible. Well, I am super glad I decided to go ahead, I can’t imagine it could have been delivered any better in person!”


Click here to find the perfect course for you or your team

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