Peoplecert is responsible for accrediting the SDI course training providers and for the SDI syllabus, curriculum, courseware, and exams. Only accredited training providers (including SDI) can deliver SDI courses and exams that are included in Peoplecert’s SDI qualification scheme.

Peoplecert is a global leader in the assessment and certification of professional skills, partnering with multi-national organisations and government bodies to develop and deliver market-leading exams worldwide. Peoplecert is the sole examination institute for the Axelos and their ITIL portfolio.

Working tirelessly to come up with new ways to revolutionise the exam and certification industry, Peoplecert has earned over 20 awards and distinction

Service Desk Institute™ (SDI) is the owner of the SDI Professional Standards and is responsible for managing and delivering the SDI courses.

The Service Desk Institute (SDI) has been connecting IT service professionals across the world since 1988 and is the leading global community for everyone working in the IT service and support industry. Our mission is to inspire service desks and service desk professionals to be brilliant.

With a passion for providing industry best practice and sharing knowledge, SDI has dedicated the last 30 years to guiding, inspiring and connecting ITSM and service desk communities. A respected, trusted and independent advisor to the service desk industry, SDI has inspired thousands of organisations and professionals around the world to embark on their own journeys of service improvement and to be the best they can possibly be.

Information for Training Providers:

To become an SDI training course provider please visit:
Or to hear about the benefits of delivering SDI courses, watch this short info video:



In-House / Bespoke  |  Training Brochure  |  Virtual Courses

The trademark SDI Logo® is a registered trademark of Customers International Ltd. The countries where the trademark is registered can be seen here.

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