MetricNet Resources

for SDI Members

SDI members now have access to MetricNet’s Service Desk Toolkit. The toolkit includes MetricNet’s proprietary headcount, budget, performance targets, and ROI calculators as well as balanced scorecards. Our goal is to help you manage, measure and improve your IT service operation.

With a global database of nearly 4,000 IT service and support benchmarks, SDI’s strategic partnership with MetricNet has enabled us to increase the availability and accessibility of ITSM benchmarking data and tools that service desk professionals can use to measure, manage, and continuously improve their performance. the most comprehensive suite of process and performance metrics in the industry.

MetricNet’s proprietary calculators, scorecards, tools and templates are designed for all service desks who aspire to achieve world-class performance. We know you want to be brilliant and we want you to be brilliant too; we are sure you will find the new toolkit and data reports a valuable new resource.

How To Get Your Service Desk Essentials Toolkit

If you are already an SDI member, you will have been sent an email containing your unique coupon code to download your Toolkit from MetricNet’s website. Simply use your unique code, click the button below to go to MetricNet’s website, select the Toolkit and enter your coupon code at checkout.

If you haven’t got your code, please message us or use live chat and we will resend it to you.

This toolkit will help you to:

  • > Work out the optimum headcount for your service desk

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  • > Understand what your budget should be

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  • > Create data-driven performance targets

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  • > Calculate the ROI of your service desk operation

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*NEW* Access MetricNet Benchmarking Data

Members can also benefit from access to seven of MetricNet’s Global Benchmarks For Service Desks simply by visiting the member exclusive research library.

Corporate SDI members can download all seven reports as part of their annual membership subscription; Team members receive one complimentary data pack ‘Global Channel-Mix Metrics: Definitions and Benchmarks for Service Desks’. Professional and team members can gain access to all reports for just £100 + VAT – a significant reduction on RRP!

Not yet an SDI Member?

SDI membership offers a whole host of service improvement resources, cost savings on training and consultancy services plus free event places and exclusive access to SDI partner offers such as this one.  What are you waiting for? Join today and discover the power of SDI membership.

Discover the SDI member community

See the full range of benefits enjoyed by SDI members, and find the level of membership that best fits your needs.
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