Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.

Welcome to your SDI Membership! 

You can now download your membership logo to display proudly on your email signatures, website, service desk portal or intranet.

New member resource: Find out how to claim your free Service Desk Essentials Toolkit full of handy service desk calculators and scorecards from SDI partner, MetricNet.

There’s lots to discover on the website, but if you’re looking for exclusive member content a great place to start is with our downloadable Member Reports which cover topics like service desk metrics, improving the customer experience, employee wellbeing, problem management and self-service strategy.

Questions or feedback? Use the ‘Get in touch’ button at the top right of the website or use Live Chat – we’d love to hear from you!

Latest from Our Blog

The new KPIs for AI/Chatbot powered Service Desk

The new KPIs for AI/Chatbot powered Service Desk by Manish Sharma, Co-Founder at Rezolve.ai Service Desks have begun their journey towards an AI/Chatbot driven evolution. The allure of providing frictionless and quick service along with the promise of automation is attracting many Service Desk managers to look closely at this

Read More »

Revealing the IT Service & Support Awards 2020 winners!

On Thursday 26 November 2020, IT service professionals from around the world tuned in live for SDI’s 25th annual IT Service & Support Awards 2020 presentation ceremony. A year like no other, this was the very first time the awards ceremony was broadcast live from a studio! One of the

Read More »