SDI’s Service Desk Analyst Training – A Trainer’s View By Lynne Nash, SDI Trainer, Auditor and Consultant I have been in the IT support industry since the early days of help desks. There were no best practice models and frameworks and no dedicated tools and technologies, we were pretty much making things up as we went along and finding Read More » 22nd January 2020
Harness The Power Series: Leadership Harnessing The Power of Assessment – Leadership Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a Read More » 22nd January 2020
TEN QUESTIONS TO ASK A STORYTELLER By Vikki Kirby, Chief Storyteller at Vibrato Consulting© Recently, a communications consultant told me how the big four consultancy company leading her organisation’s transformation chose to bring in their own storyteller to identify and manage core purpose messaging. She was frustrated that she then had to re-write what he came Read More » 22nd January 2020
