Meeting customer expectations has always been challenging, and when COVID-19 forced many employees to remain at home – this became even more demanding and daunting. Why? Well, for many organisations, the IT service desk was rarely physically able to operate remotely pre-pandemic. To continue providing outstanding IT services, most organisations
Welcome to your SDI Membership!
You can now download your membership logo to display proudly on your email signatures, website, service desk portal or intranet.
New member resource: Find out how to claim your free Service Desk Essentials Toolkit full of handy service desk calculators and scorecards from SDI partner, MetricNet.
There’s lots to discover on the website, but if you’re looking for exclusive member resources a great place to start is with our downloadable Member Reports & Video Content which cover topics like service desk metrics, improving the customer experience, employee wellbeing, problem management, self-service strategy and XLA’s.
As a member of SDI you get HUGE discount on our essential Training Courses, Resourcing Service, Service Improvement Services and Conference Tickets, alongside free access to our Member VIP Events and free entry to the IT Service & Support Awards.
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Change has become the 21-century most ubiquitous challenge. If we only look at the last 18 months, IT support services have needed to rapidly adapt to unexpected changes to ensure they continue to meet the needs of the business. This has not only meant accelerating digital strategies but also the
There’s a lot of talk about ‘customer experience’ these days, especially in the IT and support world. But do we know what truly makes for a good experience? Is it about the solution, speed, design, convenience or simply a human touch? What Are Micro-Experiences? You have probably had a few