Welcome to your SDI Membership!
You can now download your membership logo to display proudly on your email signatures, website, service desk portal or intranet.
New member resource: Find out how to claim your free Service Desk Essentials Toolkit full of handy service desk calculators and scorecards from SDI partner, MetricNet.
There’s lots to discover on the website, but if you’re looking for exclusive member resources a great place to start is with our downloadable Member Reports & Video Content which cover topics like service desk metrics, improving the customer experience, employee wellbeing, problem management, self-service strategy and XLA’s.
As a member of SDI you get HUGE discount on our essential Training Courses, Resourcing Service, Service Improvement Services and Conference Tickets, alongside free access to our Member VIP Events and free entry to the IT Service & Support Awards.
Questions or feedback? Use the ‘Get in touch’ button at the top right of the website, use our Live Chat or share your thoughts in our Membership Feedback Survey – we’d love to hear from you!
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There’s a lot of talk about ‘customer experience’ these days, especially in the IT and support world. But do we know what truly makes for a good experience? Is it about the solution, speed, design, convenience or simply a human touch? What Are Micro-Experiences? You have probably had a few
