Robotic Process Automation (RPA) In A Nutshell What is it and how does it work? Robotic Process Automation (RPA) is undeniably becoming a significant asset in IT Service Management (ITSM). Alongside self-service and other elements of service automation, the ability to automate basic and repetitive processes, such as data entry and batch processing, has become a popular Read More » 31st May 2019 No Comments
SITS19 – They came, they saw, they conquered… and shared best practice! We saw lots of new and familiar faces at the SITS Show this year! It was brilliant as ever to meet you all at SITS19 and have our visitors contribute to the ‘Top Tips for a Brilliant Service Desk’ blackboard! So many brilliant and innovative ideas were jotted down that Read More » 31st May 2019 No Comments
Global Best Practice and the Customer Experience The latest Global Best Practice Standard for Service Desk (version 8) was launched in March this year. At #SDI19 some of the lead contributors took part in a live Q&A panel about the latest changes to the Best Practice Standard. One of the key topics that came up was Managing Read More » 30th May 2019 No Comments
