SDI and Institute for Robotic Process Automation and AI (IRPA AI) Announce Strategic Partnership The Service Desk Institute (SDI) and Institute for Robotic Process Automation and AI (IPRA AI) today announced a strategic partnership that will focus on intelligent automation and AI for the global service desk industry. Together SDI & IRPA AI will bring intelligent automation and AI to the ITSM industry to Read More » 29th June 2020
SDI & MetricNet announce strategic partnership to enhance and empower the global service desk industry The Service Desk Institute (SDI) and MetricNet, LLC today announced a strategic partnership that will increase the availability and accessibility of industry benchmarking data and tools that service desk professionals can use to measure, manage, and continuously improve their performance. Through this partnership, SDI’s Global Best Practice Standard For Service Read More » 24th June 2020
SDI Launches ITIL 4’s Managing Professional Transition Module SDI is pleased to announce that we will be adding several new ITIL 4 courses to our training portfolio over the next few months. SDI has offered ITIL 4 Foundation since launch in 2019 and on 24 August 2020 we will be holding our very first ITIL 4 Managing Professional Read More » 4th June 2020
