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Latest from Our Blog

Harness The Power Series: People Management

Harnessing The Power of Assessment – People Management   Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation

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Your on-hand, virtual community of ITSM Experts

As the global slowdown is thrust upon us, we now have a fantastic opportunity to shine through adversity – to be adaptable, fast and flexible, to start planing for the next better set of opportunities. It’s in these uncertain times that now more than ever, SDI want to support our

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Things To Think About Now Your Team Is Working From Home

By Candy Candappa, IT and programme management executive   I’ve spent much of the last 20 years managing teams I couldn’t see and often who I never meet. Usually those teams are in different countries spanning time zones, corporations and cultures. To be successful you have to develop a management

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