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Service Improvement – Taking it up a Notch!

Attention to service improvement has certainly increased in the last year. Competition among service desks from many industries in both public and private sectors...

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What does the recent ITIL update mean for the service desk?

by Jamie Bell, Service Desk Specialist, SDI Follow Jamie on Twitter: @thepapabell With ITIL being arguably the most widely accepted framework for IT Service...

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A Service Desk Manager’s Tale: The Journey Back To Wellbeing

Jamie Bell, Service Desk Specialist, SDI It has almost been a year since I made the biggest career change in my life.   I’ve...

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