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ITSM and Covid19 – What We’ve Seen (Part 2)

ITSM and Covid19 – What We’ve Seen (Part 2) by Scarlett Bayes, Senior Research Analyst, Service Desk Institute In Part One of this blog, we took a look at the immediate impacts we saw as a result of the pandemic as well as some resources which could be helpful for service desk professionals. This

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ITSM and Covid 19 – What We’ve Seen (Part 1)

ITSM and Covid 19 – What We’ve Seen (Part 1) by Scarlett Bayes, Senior Research Analyst, Service Desk Institute In a very short space of time, the global pandemic has completely changed the landscape of our lives in every aspect. Socially, we now keep safe distances from each other, and we can’t enjoy a

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