SDI is in a unique position to support service desk transformation.
We understand the ITSM industry and best practice, we have experienced and talented resource capable of driving improvement in any IT operation and, most importantly, we know service desks because we have been there and understand the frustrations and concerns of those who manage them.
SDI is able to offer tailored improvement planning and in many cases, we can hit the ground running and provide value in just a few days. This could be to support strategic alignment, adoption of best practice, or preparing for an increasingly digital future. We can offer a solution for any budget, whether it’s a one day practical service improvement workshop or a six month tool selection and implementation project. Flexibility is our strength.
As well as our flexibility, our strength also lies in our ability to listen when service desks talk about their pain points, because we’re confident we will say “we can help with that!”.
Start your service desk improvement journey with a free initial consultancy call with one of SDI’s knowledgeable service desk team. They will work with you to understand your needs and help you to find the right support to take your service desk forward.