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Service Desk
Certification
What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
On-line performance assessment
NEW: SDI & MetricNet Benchmarking Service
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What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
On-line performance assessment
NEW: SDI & MetricNet Benchmarking Service
Become An SDC Partner
Service Desk Essential Handbook
Certification Success Stories
Certified IT Services & Organizations
Training &
Development
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Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
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Find a course…
Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
Recruitment Via SDI
Service Desk Professional Standards
Developing A Top Performing Team
Service
Improvement
Service Improvement Support
Ask The Experts
How healthy is your service?
Help with Tool Selection
Meet The Experts
Help with Recruitment
SDI Awards 2023: Celebrating Service Improvement
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Service Improvement Support
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How healthy is your service?
Help with Tool Selection
Meet The Experts
Help with Recruitment
SDI Awards 2023: Celebrating Service Improvement
Check Your Service & Support Vitals
Discover Inspiring Success Stories
View Types of SDI Support Services
Membership &
Community
Why Join SDI?
Our Members
Member Resources
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Recruiting Via SDI
The SDR Jobs Board
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Why Join SDI?
Our Members
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What Can SDI Membership Do For You?
Hear From Our Community
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Events &
Networking
IT Service & Support Awards 2023
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*UNITY21* ESM Conference On-Demand
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IT Service & Support Awards 2023
See Latest Events
*UNITY21* ESM Conference On-Demand
Watch On-Demand Webinars
GET FREE EVENT PLACES
Become a Speaker
Exhibit at an SDI Event
Tools &
Technology
Tools & Technology Hub
Tool Selection Service
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
Tool Suppliers- work with us!
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Tools & Technology Hub
Tool Selection Service
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
Tool Suppliers- work with us!
Join Our Next ITSM Tools Demo Day
Get Help With Tool Selection
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Service Desk
Insight
Search Resource Library
Access The Service Desk Standards
Benchmark Your Service Desk
Find Your Perfect Job
Watch the SDI Coffee Break Series
Sponsor SDI Research
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Search Resource Library
Access The Service Desk Standards
Benchmark Your Service Desk
Find Your Perfect Job
Watch the SDI Coffee Break Series
Sponsor SDI Research
Insight Webinars
SDI on BrightTALK
Industry Reports
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Blog
Service Desk Certification
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