Service Desk
Certification
Training &
Development
Why study with SDI
Service
Improvement
Tool Selection Guide
Membership &
Community
Our Members
Events &
Networking
Tools &
Technology
Service Desk
Insight
Service Desk Resources
LOG IN
GET IN TOUCH
SDI Global Partnership
Blog
About SDI
Menu
Service Desk
Certification
Global Best Practice Standard
Pre-Certification Workshop
Service Desk Assessment
On-line performance assessment
NEW: SDI & MetricNet Benchmarking Service
Become An SDC Partner
Your Essential Handbook
How does a World Class Service Desk deliver a top service?
Certification Success Stories
What benefits can Certification bring to our business?
Steps to becoming Certified
What is the process to Service Desk Certification?
Training &
Development
Why study with SDI
Find a course…
Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL 4
In-House Training
SDI’s Virtual Classroom
SDI’s eLearning
Download Service Desk Professional Standards
WORLD CLASS ITSM TRAINING
Take a look at the 2020 SDI Training & Development Brochure to discover the workshops and qualifications available to your team...
ProactiveProblem Management
Learn how to improve the services you deliver and increase the customer experience by proactively understanding...
Practical learning & development
Focused on improving specific service areas, receive help & support developing strategic action plans to take away for your team...
Service
Improvement
Tool Selection Guide
Improvement Support from SDI
Quick Action & Fast Results
How Healthy is your service?
Help with Tool Selection
Service Desk Start-ups
Process and Procedure Design
The Customer Experience
Help with Recruitment
SEE ALL THE ACTION FROM ITSW19
View the Service Improvement Superhero insight and resources
SDI Service Improvement Stories
Read about some of our Service Improvement Plans in action!
Meet the Industry experts
The top service management professionals in the industry...
Membership &
Community
Our Members
Why Join SDI?
What Our Members Are Doing
Member Resources
Help with Recruitment
Post a Vacancy
Become An SDI Partner
Tell Us Your Views
Enter The SDI Awards 2020
SDI Community Offer
SDI Membership in 90 seconds
This short video highlights how SDI membership can drive your service desk to beat the challenges of the industry
Hear From Our Community
See what our members achieved through membership
Login to your account…
Explore all of your exclusive SDI Member insights, tools and discounts!
Events &
Networking
See Upcoming Events
The IT Service & Support Awards 2020
SDI20 Conference, Birmingham
On-Demand Webinars
Become a Speaker
Exhibit at an SDI Event
GET FREE EVENT PLACES
FREE EVENT
Book now
Book Now
18 HOURS OF CONTENT
LIMITED TICKETS!
BOOK NOW
Tools &
Technology
ITSM Tool Demo Day, London 5 FEB
Help With Tools & Technology
Support When Selecting A New Tool
UK ITSM Tools & Tech Market Review – Report
The Service Desk Expo
Advertise Your Tool
Online Exhibition
Visit the ITSM tool online exhibition for the latest live product demos...
Tool Report & Guide
ITSM industry insight report and guide to the latest tools and technologies available...
Free Event
Book your place today, this event lets you see the tools and meet the vendors...
Service Desk
Insight
Service Desk Resources
Find Out About The Service Desk Standards
Search Resource Library
Online ITSM Tools Exhibition
Our Current Surveys
Sponsor SDI Research
Find Your Perfect Job
Listen to Webinars on demand
Missed a live webinar? Previous presentations are here, listen to the subjects that matter to you
Online Software Demos
Visit the Online Service Desk Software Exhibition for the latest live product demos
WATCH: UPDATE TO BEST PRACTICE STANDARD
Some of the lead contributors to the Global Best Practice Standard for Service Desk discuss the latest version...
CLOSE
Book Online
Posted on Tuesday 25 April 2017.
Comments
MESSAGE US
Feel free to get in touch.
To ask a question directly please submit your message using the form below.
First Name
*
Last Name
*
Company
Email
*
Message
Can we send you updates and offers to help you be brilliant?
*
Can we send you updates and offers to help you be brilliant?
Yes
No
Comments
This field is for validation purposes and should be left unchanged.
X
We use cookies to ensure that we give you the best experience on our website. For more details and to help you manage your options please read our cookie policy.
Close
Cookie Policy
