What is IT Service Week?

Only the best week ever! …It’s a week long event created by SDI to help IT professionals, service desks and IT organisations shout about how brilliant they are! There are also two IT Service Week Award titles to win!

This is a survey designed for you to share with your customers (they can be either internal or external end users.) Your customers fill in the short survey to vote for the best service desk analyst and best service desk team for 2018.  There are lots of ways to share the survey with your customers, put it on your company intranet, use your company’s social media channels (don’t forget the hashtag #ITSW18), email the link out, put the link into your email signatures… get sharing this survey link now!

Each year we choose a different theme to inspire the celebrations in IT Service Week, by running social media competitions, challenges and generally encouraging any participation in this popular event…Keep reading to find out this year’s theme!

When is it?

This year it’s taking place from:

1st-5th October 2018

Plenty of time to share the survey with your customers, collect votes, plan all your team activities and get everybody excited! Don’t forget to post your plans for #ITSW18 on the SDI social media pages: Twitter   Facebook   LinkedIn

Who can join in?

IT Service Week is aimed at anyone and everyone in the ITSM industry. It’s a time to take stock of all your hard work and tell the world how brilliant you are by celebrating with our amazing community of IT service professionals. Taking part is easy because anything goes! Some ways to join in might include decorating your office, baking cakes for your team, having a party, hiring an ice cream van or… holding office mariokart championships!

Here are a few snaps from last years ITSW which had the theme of Space!


What’s this year’s theme?

MAGIC is this year’s theme!
Get thinking of ways you can put some magic into your service desk!

Want some inspiration? Think Lord of the Rings, Harry Potter, Sabrina the Teenage Witch, Fantasia, The Genie, World of Warcraft, Fairy Godmothers…thought of some more? Tweet us and tell us ! – #ITSW18 @sdi_institute 

Register your interest in #ITSW18 below:



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