Welcome to the second Service Excellence Conference for IT Service Leaders in Dubai.

The SDI Middle East team is looking forward to hosting over 200 members of the ITSM community on Sunday 20 October at The Address in Dubai Marina. 

IT professionals from across the Middle East will come together to network, listen to and learn from some of the best speakers on the future of IT service, IT service management, digital transformation, continual improvement, ITIL4 and customer service excellence.

Reserve Your Seat Today!

Tickets to this conference are free of charge

SDI19DXB Conference Chair

David Wright, Chief Value & Innovation Officer, SDI

David is the Chief Value & Innovation Officer (CVIO) at SDI and is responsible for creating, curating, uncovering and discovering business value chains for SDI and its customers.

David looks forward to welcoming everyone in the IT and ITSM space in the Middle East to join us for an inspiring and productive day on 20 October 2019.

Conference Host

Nabil Azar, Head of MENA Region, SDI

As well as heading up the MENA team at SDI, Nabil also leads ACIS IT – a fast growing ICT Services & Solutions Provider based in Dubai, UAE. ACIS IT offers comprehensive technological solutions and intelligent services to customers across all industry segments in the region empowering every organisation  to meet the challenges of today’s and tomorrow’s trends with excellence.

Breakout Speaker

Ata Tak, VP IT Integration and Transformation, Banking & Financial Services

Ata is well known for transforming business and operations by integrating IT with business objectives for maximum shareholder value. With over 18 years experience in banking and financial services,

Ata’s focus is on systems integration and transformation, regulatory change management, process re-rngineering, Robotic Process Automation (RPA), business process optimizations, innovations and alignment of IT strategy with business objectives.

He is currently handling the transformation and integration program for the largest bank in the Middle East.

Ruman Muhith

Breakout Speaker

Ruman Muhith, Service Delivery Manager, Revonic

Revonic has a real focus on clients and supporting them to grow their businesses. As the Service Delivery Manager, Ruman is their first point of contact for 20 clients, which include some of the biggest names in the MENA region, along with some globally recognised household names. Besides being responsible for growing a dynamic annual portfolio currently worth 7 million Dirhams (£1.5 million), Ruman is also responsible for responding to incoming enquiries or escalations, monitoring support, maintenance budgets and contracts, SLAs and overall customer satisfaction.

As the manager of a dedicated support team of web developers, working very closely with project managers and UX strategists, Ruman’s goal is to ensure everyone at Revonic understands what ITSM is and how it relates and works in synch with DevOps and Agile. Revonic now pride themselves on high velocity service management and excellent service standards.


With Thanks To Our 2018 Sponsors



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