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Service Desk
Certification
What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
On-line performance assessment
Become An SDC Partner
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What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
On-line performance assessment
Become An SDC Partner
Service Desk Essential Handbook
Certification Success Stories
Certified IT Services & Organizations
Training &
Development
Find a course…
Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
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Find a course…
Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
Explore Our Training & Development Calendar
Service Desk Professional Standards
Developing A Top Performing Team
Service
Improvement
Service Improvement Support
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How healthy is your service?
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Service Improvement Support
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Now Open! SDI Awards 2024/25
Tickets on sale now! SDI Conference 2025
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Tools &
Technology
NEW Remote Support Tools Guide
Tools & Technology Hub
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
Specialist ITSM Media
Digital Content Partnership for Tool Vendors
What Freshworks think of working with SDI
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NEW Remote Support Tools Guide
Tools & Technology Hub
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
Specialist ITSM Media
Digital Content Partnership for Tool Vendors
What Freshworks think of working with SDI
Join Our Next ITSM Tools Demo Day
Get Help With Selecting a New Tool For Your Service
Opportunities For Tool Vendors - Reach More ITSM Buyers
Service Desk
Insight
Search Resource Library
Access The Service Desk Standards
Benchmark Your Service Desk
Find Your Perfect Job
Watch the SDI Coffee Break Series
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Search Resource Library
Access The Service Desk Standards
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Find Your Perfect Job
Watch the SDI Coffee Break Series
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Training & Development
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Service Desk Certification
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Service Improvement
Service Desk Resourcing
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Training & Development
Events & Networking
SDI Membership
Service Desk Certification
Blog
Service Improvement
Service Desk Resourcing
Get in touch
IT Service Week 2019
#ITSW19
Unstoppable Force Friday!
Be Unstoppable! Discover how your service desk compares to industry averages and statistics revealed in the ninth Service Desk Benchmarking report. Download the balanced score card template to trend service performance and monitor improvement:
Benchmarking Report V9
Insight Report
Balanced Scorecard Template
12 Example Metrics
#ITSW19
IT Service Week 2019, in partnership with:
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