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Service Desk
Certification
What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
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What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
On-line performance assessment
Become An SDC Partner
Service Desk Essential Handbook
Certification Success Stories
Certified IT Services & Organizations
Training &
Development
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Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
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SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
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Find a course…
Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
Explore Our Training & Development Calendar
Service Desk Professional Standards
Developing A Top Performing Team
Service
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Tools &
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NEW Remote Support Tools Guide
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NEW Remote Support Tools Guide
Tools & Technology Hub
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
Specialist ITSM Media
Digital Content Partnership for Tool Vendors
What Freshworks think of working with SDI
Join Our Next ITSM Tools Demo Day
Get Help With Selecting a New Tool For Your Service
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Service Desk
Insight
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Access The Service Desk Standards
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Service Desk Certification
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Service Improvement
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Service Desk Resourcing
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Successful Completion!
You can now access the latest Global Best Practice Standard for Service Desk (Version 8) below:
Best Practice Standard Version 8
Note: The file may go straight into your downloads folder.
Free Online Performance Assessment
Benchmark your service against the Global Best Practice Standard for Service Desk with this online performance assessment
Take the online assessment
Service Desk Certification
Discover Service Desk Certification (SDC) success stories and real results from organisations who have achieved Certification...
Service Improvement Plans
Service Desk Certification
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