Do you want to up-skill your service desk but can’t bear the thought of your whole team being out of the office at once? We’ll bring our prestigious service desk courses to you!

SDI’s In-House courses are simple to arrange and offer significant cost savings when training five or more people. We can also design a bespoke programme just for you and your team if you have ever wanted to build your own training course to focus on the areas that you want to develop in your business.

Claim your voucher now!

SDI in house Voucher

Download In-House Brochure

In-House Training Brochure Cover

Take your pick from any of the courses we offer and customise a programme to your exact requirements.


Service Desk Analyst    |    Senior Analyst to Team Leader    |    Service Desk Manager

Customer Satisfaction Surveys    |    Service Level Management  |    Effective Communications Skills

How To Book

Please email [email protected], complete the enquiry form or phone us on 01689 889 100 to reserve your slot. Quote “feb200” to receive £200 off in-house training

Now taking bookings for March 2018

With almost 30 years experience working with IT service teams across a variety of industry sectors and in a number of different locations therefore we can advise on the learning and development programmes that will provide the best return on investment for you.

These are just some of our happy customers, will you be one of them?

“Course material was well laid out for easy learning, easy to follow & good examples.” Giuseppe Scallsi, Freedom Communications

“Great fun, enjoyed the training and the trainer. Informative session.” Jonathan Shearn, Cubic

“The right amount of time was spent on all sections and covered all areas well.” Savan Modha, The British Library

“The course is extremely useful especially for new Service Desk Analysts.” Silviga, European Parliament

“A very good informative course with good and engaging delivery.” Ethan Wilkinson, Norfolk & Norwich University Hospital

“An inspirational experience. Thank you!” Katherine Conway, Sheffield Hallam University

“Really enjoyed the practical breakout sessions to put the skills into practice.” Mat Theaker, Sheffield Hallam University

“I think the course was perfect. All fitted perfectly.” James Stoll, Cubic 

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