SDI’s One-day Interactive Workshops


SDI Service Desk Institute Service Desk Analyst Training session Kent

Would you like to enhance your knowledge and boost your career but can’t bear the thought of being out of the office for multiple days?

Why not try our interactive one-day workshops, conveniently located in the heart of London or available in our Virtual classroom environment – meaning you don’t even have to leave your desk!

Bonhill House, London is easy to reach from a number of train, underground and bus routes – situated just 5 minutes from Moorgate and Old Street tube stations.

These workshops are also delivered in our Virtual classroom which gives you a live and fully interactive instructor-led training course from the comfort of your home or office.

Below are the one-day workshops we currently have to offer. For latest dates and more information please click the links.

Customer Satisfaction Surveys

Effective Communication Skills

Maximising Self-Service Adoption

Service Level Management

Making Sense of Metrics and Reporting

These courses can also be delivered in-house: please call 01689 889 100 for more details

close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.