SDI’s One-day Interactive Workshops Workshop of the month: Service Level Management Would you like to enhance your knowledge and boost your career but can’t afford being out of the office for multiple days? Why not try our interactive one-day workshops! Our workshops are conveniently located in the heart of London, Birmingham or available in our Virtual classroom environment – meaning you don’t even have to leave your desk! Our Virtual classroom gives you a live and fully interactive instructor-led training course from the comfort of your home or office. Find your ideal workshop below – if you don’t see what you need please get in touch as we can also tailor-make training just for you. Price: £555 (non-members) / £499.50 (members) Service Level Management Discover how to manage the processes and relationships involved in delivering quality services through the creation of agreements and contracts. Maximising Self-Service Adoption Focusing on maximising the adoption of self-service with an emphasis on the customer experience. Proactive Problem Management Reduce the impact of business-affecting downtime, improve the quality of your services, and be more cost effective as a service provider. Customer Satisfaction Surveys Learn the essential information and knowledge and therefore being able to create a comprehensive satisfaction survey programme. Effective Communication Skills Learn to demonstrate the communication skills required to fulfil the service role effectively and explain how to better identify customers’ needs and motivations, as well as gaining the skills for handling difficult situations. Making Sense of Metrics and Reporting Based on the SDC standards for management information and reporting, with a focus on key service desk metrics and their value. These courses can also be delivered in-house: please call 01689 889 100 for more details Download 2019 Course Calendar
