Would you like to enhance your knowledge and boost your career but can’t be out of the office for more than one day? Then try a one day Interactive Workshop with SDI! Located in the heart of London, Birmingham or alternatively in our virtual classroom environment – meaning you don’t even have to leave your desk! Our virtual classroom gives you a live and fully interactive instructor-led training course from the comfort of your home or office. Find your ideal workshop below – if you don’t see what you need please get in touch as we also create bespoke training plans tailored to an individual company’s needs. Price: £555 (non-members) / £499.50 (members) Making Sense of Metrics and Reporting **NEXT COURSE 29 OCTOBER** Based on the Best Practice Standards for management information and reporting, with a focus on key service desk metrics and their value. NEW: Managing the Customer Experience **NEXT COURSE 30 OCTOBER** Focusing on driving customer-centric service improvement through defining an end-to-end approach to managing the customer experience. Maximising Self-Service Adoption **NEXT COURSE 28 OCTOBER** Focusing on maximising the adoption of self-service with an emphasis on the customer experience. Proactive Problem Management **NEXT COURSES 5 SEPTEMBER & 10 DECEMBER** Reduce the impact of business-affecting downtime, improve the quality of your services, and be more cost effective as a service provider. These courses can also be delivered in-house: please call 01689 889 100 for more details Download 2019 Course Calendar
