Training and developing your team as well as gathering new ideas and solutions for your service is vital. Minimize time spent away from the service desk by bringing training and development workshops to you!

With over 30 years of experience working with IT service teams across a variety of industries, sectors and locations, SDI can advise on the best learning and development courses for your team, to provide the best return on investment for your business.


Benefits of training in-house:


It will provide significant cost savings when training 5 or more people.

SDI can design a bespoke programme just for your team which focuses on areas that you want to develop.

It limits time spent away from the service desk.

Options to split people and sessions into morning and afternoon.

Choose days that suit your team

We can pair you with the best trainer for your industry/ goals to help you gain the most value from your sessions.

Download In-House Brochure

In-House Training Brochure Cover

Take your pick from any of the courses we offer or customise a programme to your requirements.

Service Desk Analyst    |    Senior Analyst to Team Leader   |    Service Desk Manager
Effective Communications Skills     |     Making Sense of Metrics and Reporting    |    Proactive Problem Management

How To Book

Complete the enquiry form on this page or email Alternatively you can call 01689 889100 to book and reserve your days.

These are just some of our happy customers:


“Course material was well laid out for easy learning, easy to follow & good examples.” Giuseppe Scallsi, Freedom Communications

“Great fun, enjoyed the training and the trainer. Informative session.” Jonathan Shearn, Cubic

“The right amount of time was spent on all sections and covered all areas well.” Savan Modha, The British Library

“The course is extremely useful especially for new Service Desk Analysts.” Silviga, European Parliament

“A very good informative course with good and engaging delivery.” Ethan Wilkinson, Norfolk & Norwich University Hospital

“An inspirational experience. Thank you!” Katherine Conway, Sheffield Hallam University

“Really enjoyed the practical breakout sessions to put the skills into practice.” Mat Theaker, Sheffield Hallam University

“I think the course was perfect. All fitted perfectly.”  James Stoll, Cubic

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