Best Practice and Benchmarking for Service Desk Excellence, May 2023

Best Practice and Benchmarking for Service Desk Excellence –

Virtual Event (on-demand)


Attention all IT service operation managers! Are you ready to take your service desk to new heights of excellence? Look no further than our virtual event on benchmarking best practices!


Watch this virtual event on-demand for insight into the latest tools, techniques, and strategies to drive service desk excellence through best practice and benchmarking.


Watch the sessions on our SDI BrightTalk channel:


Anthony Collings, Head of Service Desk, Experian


Optimising IT Services with IT Experience Benchmarking  Data

Sakari Kyrö, ITXM Lead, HappySignals


Using Benchmarks to Drive Team Performance

Alex Allen MBA, Service Desk Manager, Leeds Beckett University


Delighting Customers by Delivering Best Practice, World Class Superstar Service!

Patrycja Sobera, Global Vice President | Digital Workplace Solutions Delivery, Vera Faludi, Service Desk Director EMEA & Mariana De Leon, Director of Knowledge Function Services, Unisys


Experience M.A.G.I.C. with your team!

Dr. Josh Nelson, Director of Technology Experience, Power Design, Inc.


Maintaining a 5 Star Accredited Service Desk and driving efficiency, continual service improvement and client satisfaction

Paul Phillips, Senior Service Desk Operations Director, CGI


Reflections On A Year Of Benchmarking

Sean Burkinshaw, ITIL Specialist, BT


From good to great: Leverage benchmarking to drive service desk excellence

Sailakshmi Baskaran, Product Marketer, ManageEngine

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