Improving the Onboarding Process Free Insight Report This is part 7 in the Naked Service Desk Series The original Naked Service Desk Blog explores the concept... Reviewing & Refining Existing Processes Free Report Free Insight Report: Refining Processes This is part 4 in the Naked Service Desk Series The original Naked... The Best Practice Series – Service Desk Processes Best Practice Series Refined Processes Make Service Desks Successful SDI’s experience of working with hundreds of service desks and auditing them... Switching off Email Member Report This report holds the secrets to why a service desk may choose to switch off email as a... Refining Processes Member Report This report showcases why identifying value is a key element of refining processes. It looks at the role analysts... IT Service Continuity Management Member Report This SDI Member Report looks at the key considerations behind successful service continuity plans and how to... Advances In Knowledge Management Member Report This SDI Member Report explores how both tacit and explicit knowledge can be captured and shared through fast,... Reactive to Proactive: Reducing Call Volumes Member Report This SDI Member Report looks at the how moving from reactive to proactive processes will improve service... A Guide To Incident Categorisation Member Report This SDI Member Report looks at the popular topic of Incident Categorisation. It explores different category titles,... Members only. Thank you for your interest in this piece of content. Unfortunately this particular item is reserved exclusively for SDI members. We would love to grant you access. Simply create a membership account and you'll get access to all of our exclusive content. If you are already a member of SDI, please log in here. To access this content you need to be a member Create an account and get access to our exclusive content Join Now ×
