Marketing the Service Desk, Insight Report Free Insight Report This is part 10 in the Naked Service Desk Series The original Naked Service Desk Blog explores the concept... Selecting & Implementing an ITSM Tool Industry Insight This is part 5 in the Naked Service Desk Series The original Naked Service Desk Blog explores the concept... Reviewing & Refining Existing Processes Free Report Free Insight Report: Refining Processes This is part 4 in the Naked Service Desk Series The original Naked... The Customer Experience: Service Level Agreements Free Template Free Resource: Service Level Agreement Template This is part 3 in The Naked Service Desk Series. The... Building an Aligned Service Desk: Vision & Mission Report Free Report This is part 2 in the Naked Service Desk Series Contents: • Introduction • Building a service... Realising ROI From Self-Service Technologies Intelligence Report According to SDI’s industry leading research, there has been a significant increase in the adoption of self-service technologies... Switching off Email Member Report This report holds the secrets to why a service desk may choose to switch off email as a... Webinar: Building A Business Case For ITSM In The Cloud Webinar Listen to our Chief Value Officer, David Wright, and Neil Penny of Sunrise Software discussing key findings... Planning Service Desk Resource Webinar This webinar explores staff resourcing methods and planning for service desks, with guest presenter Craig Lee from... The Value of an Intersecting ITAM and ITSM Program Webinar With constant pressure on the IT budget, organisations can no longer afford to not effectively manage their... A Guide To Evaluating New Tools & Technologies Member Report This SDI Member Report explores the importance of evaluating the different tools available to service desk teams... A Guide To Building Resourcing Models Member Report This SDI Member Report looks at the recent trends in service desk resourcing including a decrease in... Telephones on the Modern Service Desk Member Report This SDI Member Report explores the role that the telephone plays in service desk communication and the... Members only. Thank you for your interest in this piece of content. Unfortunately this particular item is reserved exclusively for SDI members. We would love to grant you access. Simply create a membership account and you'll get access to all of our exclusive content. If you are already a member of SDI, please log in here. To access this content you need to be a member Create an account and get access to our exclusive content Join Now ×
