Customer Experience in ITSM 2020 Industry Insight Customer Experience in ITSM 2020 SDI research continually shows that customer experience is one of the... Selecting an ITSM Tool – A Service Desk Manager’s Guide Industry Insight This report seeks to act as a guide to service desk professionals looking to change their ITSM... Watch: Update to the latest Global Best Practice Standard Video A live Q&A panel of some of the lead contributors to version 8 of the Global Best... Service Desk Essential Handbook Essential Handbook This handbook is aimed at a broad range of IT service and support professionals, ranging from experts... Gender Equality in ITSM: Post-Event Report Industry Insight On 21 st June 2018, SDI and Ivanti hosted a forum for service desk professionals (both... The State of Service Desk Strategy Industry Insight The State of Service Desk Strategy 2018 Strategy is an important part of a service desk’s responsibility;... Improving the Onboarding Process Free Insight Report Part 7 in the Naked Service Desk Series Download your free report on ‘Improving the Onboarding... Reviewing & Refining Existing Processes Free Report Free Insight Report: Refining Processes This is part 4 in the Naked Service Desk Series The original Naked... The Customer Experience: Service Level Agreements Free Template Free Resource: Service Level Agreement Template This is part 3 in The Naked Service Desk Series. The... Webinar: Building A Business Case For ITSM In The Cloud Webinar Listen to our Chief Value Officer, David Wright, and Neil Penny of Sunrise Software discussing key findings... DevOps In The Real World Webinar For several years, DevOps has been the centre of heated debate in the ITSM industry. Is it... The Value of an Intersecting ITAM and ITSM Program Webinar With constant pressure on the IT budget, organisations can no longer afford to not effectively manage their... Members only. Thank you for your interest in this piece of content. Unfortunately this particular item is reserved exclusively for SDI members. We would love to grant you access. Simply create a membership account and you'll get access to all of our exclusive content. If you are already a member of SDI, please log in here. To access this content you need to be a member Create an account and get access to our exclusive content Join Now ×
