Customer-Driven IT Service Desk: Why and How?

Webinar: Customer-Driven IT Service Desk: Why and How?

 

When you’re seeking to develop your service it’s not always easy to know where to focus your efforts.

Watch the recording of this webinar with Pasi Nikkanen, Chief Product Officer at HappySignals, that took place on 29 April 2019, exploring the benefits of focusing on making your service desk customer-led and best practice tips to help you get it right.

You will hear why you need to make employee satisfaction a key metric for measuring the success of your internal services, where to start, and insights from real customer case studies.

Special announcement from HappySignals and SDI!

Are you a corporate SDI member, or in the Service Desk Certification programme?

You can apply for a FREE 3 month trial of HappySignals. The first trials will start in June so be quick!

 

More useful resources:

• Report:  Service Experience; the new SLA
• Article: The Real Cost of Reassigning IT Service Desk Tickets
• Podcast: Get a sneak peak at the new Employee Experience podcast starting in May

 

 

 

 

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