Virtual Event: Predictive Analysis & Process Automation, August 2022

Predictive Analysis & Process Automation –

Virtual Event (on-demand)


Embrace the latest technology to streamline your service delivery! 


Watch this virtual event on-demand to learn how to ensure your service derives the maximum value from data, analytics, and process automation!

The recorded sessions from this ‘Predictive Analysis & Process Automation’ virtual event will take you on a journey from strategies for automation, and innovations in technology, to hands-on practical advice to help you achieve your automation goals.


Watch the sessions on our SDI BrightTalk channel:


Jeff Rumburg, CEO & Managing Partner, MetricNet LLC


Process Automation Wins for IT and Service Desks


Ben Scavuzzo, Team Lead of Services Canada, TOPdesk


Advanced, intelligent, automated service management made simple

Eileen O’Mahony, General Manager, WM Promus


The Service Desk As An AI Factory

Mauricio Corona, Chairman BPGurus & GESEDIG, Chief Transformation Officer at SDI


Predictive Analytics and Machine Learning tools are developing quickly

Duncan Watkins, Senior Consultant, Forrester


Proactive IT: How To Prevent Tickets

Kelly Calver & John Boardman, Softcat speak to John Cairns, Nexthink


An Orchestration Success Story With Glen Dimplex

Aaron McIvor, Group IT Service Delivery Manager, Glen Dimplex & Rithik Chandran, Senior Customer Success Manager, Freshworks


Automating New Joiners at the Global ServiceDesk

Richard Josey, Lead ITSM Solution Architect, AFJ Solutions

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