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The author of this report is SDI’s Industry Analyst Scarlett Bayes. Scarlett is dedicated to providing insightful and practical research to the service desk industry through investigating trends, analysing data and engaging with the IT service community.
IT Operations Analytics (ITOA) is an approach that allows you to understand and make informed decisions about your IT environment by using system monitoring tools to analyse live data gathered from a network, as well as past data from application, service, and infrastructure hardware logs. This report looks at the benefits of ITOA tools and the main capabilities including Predictive Analytics, Anomaly Alerting, Root Cause Analysis and Log and Event Analytics.
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