Free Insight Report: Refining Processes
This is part 4 in the Naked Service Desk Series
The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 steps which are key for providing brilliant service. Of the 10 steps, step 3 focuses on reviewing and refining existing IT processes.
Processes are the foundation of any service desk. Which is why, poorly implemented or designed processes can cause a multitude of problems. There are a variety of reasons that a process can become problematic; it may be due to changes within the organization, such as within the team or the technology used, or simply that the processes are not regularly review, and so have become ineffective over time.
This report will identify and explain how to review your processes, and ensure they are at their most efficient and provide the most business value.
“…In the service and support industry, things move exceptionally quickly, particularly when it comes to technology. As new technologies are adopted, the processes that underpinned the previous ones should evolve with them – the implementation of a new service management system is an obvious example. Although the underpinning processes, such as incident management, are likely to deliver the same output, the route to achieving the outcome has changed considerably….”
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