SDI Service Desk Professional Standards - Refresh 2020
SDI Service Desk Professional Standards Refresh: What’s New?
19 August 2020
The SDI Service Desk Professional Standards, now aligned with ITIL 4, have recently been revised in 2020 to provide service desk analysts and service desk managers the latest in best practice guidance, training courses and qualifications.
In this webinar SDI’s Jamie Bell, Lynne Nash and John Noctor uncover the key influences informing the refresh – including the rise of AI automation, increased focus on workplace wellbeing and the launch of ITIL 4 – and talk in depth about what’s changed in the Standards.