Selecting & Implementing an ITSM Tool

This is part 5 in the Naked Service Desk Series


The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 steps which are key for providing brilliant service. Of the 10 steps, step 4 focuses on selecting and implementing an ITSM tool.

Selecting and implementing a new tool is no mean feat; it requires a significant amount of time, resources, support from your organisation, not to mention the budget. Therefore there are several things you need to take into account when embarking on the adventure of tool selection.

We asked service desk professionals and industry experts for their top tips and points to consider when implementing a new tool.
We have collated the answers into this infographic >>




Visit SDI’s on-demand ITSM tool exhibition

This online service desk software exhibition is the perfect place to begin your tool selection project or show colleagues your shortlisted options in action.

Simply visit and create your free login in seconds.

Online Tool ExhibitionMore convenient and less time-consuming than travelling to a trade show or exhibition, this FREE resource is a must for any service desk looking to keep up to date with the software options on the market and get a head start on the next tool selection project.

Sign up today to see all the demos featured and return any time to watch again or check for newly added products.

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