University of Glasgow: Changing Tools, What We Learned
Watch the recording of this webinar featuring a Q&A with Mark Temple, ESM Project Manager at University of Glasgow, about the tool selection project that he managed as part of moving in to Enterprise Service Management across the University, and discover his key learnings from his experience so far. You can read more about the early stages of the project in Mark’s blog.
We also hear from Andy Parker of Ivanti who shares his top 5 tips to successful service desk tool procurement.
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