Virtual Event: Changing Perceptions of IT: XLAs not SLAs, Feb 2022

Posted on Wednesday 2 February 2022.

Watch this free event to discover how IT can increase positive perceptions of their team within their organisation and why moving away from service level agreements to experience level agreements improves employee experiences.

Often defined differently, XLAs ultimately measure employee experience with IT services and technology. Unlike SLAs which measure raw IT productivity and efficiency metrics, XLAs incorporate employee sentiment and adapt a customer experience playbook for employees. In this event, we brought together some of the world’s most eminent minds on the XLA.

Watch the live sessions on our SDI BrightTalk channel:

XLAs in Practice

SLAs + XLAs = Measures that matter

Prashant Arora,  Reckitt
Macky Camesa, Fujitsu

How To Make XLAs Work For Your Team With AI in ITSM

Values Matter! Understanding Users' Experiences

Sunny Singh, Senior Marketing Manager, Freshworks
Antonina Klentsova, Expert Consultant in Digital & IT Strategy and Leadership Coach.

XLAs Need Experience Management – Here’s the Why, What, and How

Why XLAs matter for your service delivery

Sami Kallio, CEO, HappySignals
Hannah Price, Consultancy Team Lead, TOPdesk

Experience Level Agreements - What XLAs are, and what they are not

Alan Nance, Co-Founder & President, XLA Collab

With thanks to our event sponsors:   

                                     


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