Virtual Event: Service Intelligence

Posted on Wednesday 14 August 2019.

On Tuesday 13th August we were joined by a variety of speakers who delved into the contemporary topic of ‘service intelligence’. Our fantastic speakers discussed intelligent automation, self-healing software and predictive IT support. View the full recording below or tune in for certain sessions – the time each session begins is under the speaker image.


David Wright
Chief Value & Innovation Officer (CVIO)
Service Desk Institute


Matt John
Head of Service Transformation UK
Jump to 2 minutes 46 seconds

Amandip Minhas
Delivery Head – Cloud and Infrastructure Services
Jump to 2 hours 7 minutes 28 seconds
Download presentation slides

Katie Gibbs
Head of AI

Jump to 2 hours 35 minutes
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David D’Agostino
ITSM Practice Lead
Jump to 36 minutes 14 seconds
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Dean Clayton
SMAX Product Manager
Micro Focus
1 hour 9 minutes 28 seconds
Download presentation slides


Thank you to our event partner Micro Focus

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