A live Q&A panel of some of the lead contributors to version 8 of the Global Best Practice Standard for Service Desk (Best Practice Standard) was filmed during #SDI19.
This video contains:
• What is the Best Practice Standard
• Discussion of the latest changes to global best practice
• Major changes in version 8
• Advice, tips and where the industry is moving in the next few years…
• David Wright, SDI’s Chief Value & Innovation Officer.
• Mauricio Corona, Ph.D. ITIL4 Architect, ITSM Consultant, Auditor and Associate Director BP Gurus.
• Barclay Rae, ITSM Consultant, Auditor & ITIL4 Architect.
• Damian Bowen, ITSM Consultant, Auditor & Director of Support Services Acrinax.
• Lynne Nash, ITSM Consultant, Service Desk Education Specialist & Customer Service Expert.