Posted on Thursday 16 May 2019. A live Q&A panel of some of the lead contributors to version 8 of the Global Best Practice Standard for Service Desk (Best Practice Standard) was filmed during #SDI19. This video contains: • What is the Best Practice Standard • Discussion of the latest changes to global best practice • Major changes in version 8 • Advice, tips and where the industry is moving in the next few years… Panelists include: • David Wright, SDI’s Chief Value & Innovation Officer. • Mauricio Corona, Ph.D. ITIL4 Architect, ITSM Consultant, Auditor and Associate Director BP Gurus. • Barclay Rae, ITSM Consultant, Auditor & ITIL4 Architect. • Damian Bowen, ITSM Consultant, Auditor & Director of Support Services Acrinax. • Lynne Nash, ITSM Consultant, Service Desk Education Specialist & Customer Service Expert. The ultimate service improvement journey: The Best Practice Standard forms the basis of SDI’s Service Desk Certification (SDC) programme. An internationally recognised accreditation programme used globally to improve service delivery and Certify service quality. Join a growing group of elite service desks by joining the SDC programme >> Share This Share This Page × Comments
