• Discussion of the latest changes to global best practice
• Major changes in version 8
• Advice, tips and where the industry is moving in the next few years…
• David Wright, SDI’s Chief Value & Innovation Officer.
• Mauricio Corona, Ph.D. ITIL4 Architect, ITSM Consultant, Auditor and Associate Director BP Gurus.
• Barclay Rae, ITSM Consultant, Auditor & ITIL4 Architect.
• Damian Bowen, ITSM Consultant, Auditor & Director of Support Services Acrinax.
• Lynne Nash, ITSM Consultant, Service Desk Education Specialist & Customer Service Expert.
The ultimate service improvement journey:
The Best Practice Standard forms the basis of SDI’s Service Desk Certification(SDC) programme. An internationally recognised accreditation programme used globally to improve service delivery and Certify service quality. Join a growing group of elite service desks by joining the SDC programme >>