Posted on Thursday 16 May 2019. A live Q&A panel of some of the lead contributors to version 8 of the Global Best Practice Standard for Service Desk (Best Practice Standard) was filmed during #SDI19. This video contains: • An overview of SDI’s Best Practice Standard • Discussion of the latest changes to global best practice • Major changes in version 8 • Advice, tips and where the industry is moving in the next few years… Panelists include: • David Wright, SDI’s Chief Value & Innovation Officer. • Mauricio Corona, Ph.D. ITIL4 Architect, ITSM Consultant, Auditor and Associate Director BP Gurus. • Barclay Rae, ITSM Consultant, Auditor & ITIL4 Architect. • Damian Bowen, ITSM Consultant, Auditor & Director of Support Services Acrinax. • Lynne Nash, ITSM Consultant, Service Desk Education Specialist & Customer Service Expert. The ultimate service improvement journey: The Best Practice Standard forms the basis of SDI’s Service Desk Certification (SDC) programme. An internationally recognised accreditation programme used globally to improve service delivery certify service quality. Share This Share This Page × Comments
