Webinar: 10 IT Service Desk (ITSM) tool hacks

Took place on the 20th May 2020, 3pm BST

Sometimes, improvement initiatives grow so complex that they get lost in ‘analysis paralysis’. Sometimes, it’s best to draw back from the grand plans and ask “What can we do—right now—that will have an immediate impact on service desk performance, IT customer satisfaction, or both?”

In this webinar, we’ve compiled a list of our consultants’ favourite hacks for quickly boosting service desk performance—the quick wins they most frequently use with customers to improve performance and gain momentum.

Each one can be applied in just a few hours and you will see the benefits right away. They create valuable room to manoeuvre so that you can create the time and budget you need to pursue the larger, longer-term improvement projects which are necessary to reach a high IT maturity level.

Watch this webinar and you’ll:

  • Where to focus automation to get the most impact, fastest
  • Using FAQs to reduce calls to the service desk
  • How you can quickly use knowledge, information and data better
  • Small improvements in user experience that can have a big impact on self-service adoption
  • How pro-active communication from IT can prevent floods of calls to the service desk

Watch the Webinar: 




Ed Perez, Axios Systems

Ed Perez of Axios Systems has over 20 years of IT industry experience in planning and designing technology solutions. Ed’s focus is on utilizing the best approach and the most appropriate technology and resource to solve business problems. His extensive background uniquely combines pre-sales, sales, and services to provide customers with a superior advantage in IT. Ed’s skills within ITSM and ITOM have provided great value for Axios Systems as well as other major software companies such as IBM, HP, BMC Software, and others.


Craig Whytock, Axios Systems

Craig Whytock of Axios Systems has over 20 years of IT industry experience. His background consists of software development as well as managing a service desk. Craig has been an ITSM/ITOM Solutions Consultant with Axios Systems for over 13 years. He is a regular presenter at the SDI Software Showcase events as well as other industry shows. He is always passionate about finding the right solution for your business challenges.



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