How are service desks employing automation to benefit the business?
Automation is becoming an important part of day to day operations for many service desks. Supporting over 8,000 IS users across 1,400+ UK sites, Mark Bassett leads a team of 20 staff working within an IS team of over 80. Hear how Barnardo’s have embedded automation in to their operations to help drive efficiency and improve service delivery.
Mark Bassett, Head of Service Management, Barnardo’s
Mike Beckett, Senior Solution Consultant, ITAlerting, Everbridge
Catch up with the recording below:
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