Do you know who your customer advocates are? Do you make the most of their influence?
Happy customers willing to talk about their experience can be your greatest asset in marketing your service desk to the business.
In this live SDI webinar we discussed how to find and engage with your ‘raving fans’ and build customer advocacy in to your service management and improvement strategy.
Watch the recording to pick up practical tips and fresh ideas to help you plan your own customer advocacy programme.
Want to find out more about Service Desk Certification? Use the enquiry form below or email [email protected]