What is causing your organisation to miss out on customer adoption and resulting return on investment? Instead of the wrong processes, the answer may lie with integration and automation.
Process integration and automation are vital to improving efficiency, productivity, and consistency of IT support and the service it provides. In this webinar Brian Hendry, Consulting Business Manager at Axios and Scarlett Bayes, Industry Analyst at SDI, discuss recent SDI research on this topic, as well as the key processes for IT support functions, how these processes complement each other and how you can get the best out of process integration and automation.
Watch the recording of this webinar below: