What makes a ‘world class’ service desk?
In this webinar Lyssa Edwards, Director Consulting Delivery at CGI and Naveed Majid, Service Operations Manager at O2 Telefonica share how their IT Service operation achieved a ‘world class’ Service Desk Certification rating by aligning to the SDI Service Desk Standard.
Watch the recording to pick up practical tips and inspirational ideas to help you plan your own improvement journey towards service excellence.
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