Webinar: Continuous Improvement for the Service Desk Through Automated Workflows

Posted on Tuesday 6 November 2018.

Yorkshire Water: Continuous Improvement for the Service Desk Through Automated Workflows

Watch the recording of this webinar with Steve Blackburn, Continuous Improvement Analyst at Yorkshire Water,
as he shares his plans and preparation for an integrated SAP launch.

Where we discuss:

– How to help stakeholders throughout the organisation automate workflows and deliver service

– Automating the routing of tickets and requests to appropriate service providers

– Automating approval processes for services that touch multiple departments

– Forward-thinking approach to anticipate business needs and incorporate them into the service desk




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