Watch the recording of this webinar with Steve Blackburn, Continuous Improvement Analyst at Yorkshire Water,
as he shares his plans and preparation for an integrated SAP launch.
Where we discuss:
– How to help stakeholders throughout the organisation automate workflows and deliver service
– Automating the routing of tickets and requests to appropriate service providers
– Automating approval processes for services that touch multiple departments
– Forward-thinking approach to anticipate business needs and incorporate them into the service desk