Getting Started with Experience Level Agreements
This webinar took place on 22nd September 2020
A key component to ensuring great customer experience, is the creation and management of XLAs to underpin customer experience improvements.
This webinar will give you an overview of XLAs, demonstrate the best practice approach to making experience improvements, and introduce the new Essence of Experience (XLAs) training course.
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Our virtual one-day training course enables attendees to engage with expert instructors to discover the Art & Science of eXperience and how XLAs are changing the way we design and manage technology.
Our trainer will use interactive studies and exercises to nail down the concept of the XLA, setting learners on a solid path beyond ITIL, SLAs, and KPIs, into a new perspective of XLAs and performance outcomes. FIND OUT MORE