Virtual Event: Intelligent Service Desks, October 2021

Learn to become an intelligent service desk and influence your organisation by understanding service intelligence and how AI can transform operations for your team and stakeholders. Our speakers discuss topics covering:
*Ethical considerations for AI
*Intelligent automation
*Deep data insights
*Intelligent service and CX
*Self-healing software and predictive IT support
*Service desk transformation using AI
* Robotic Process Automation
You can watch the live session recordings here!

AI & Ethics- Fireside Chat

Service desk transformation using AI

Kate Vredenburgh & Dr. Thomas Ferretti,              London School of Economics
Patrycja Sobera, & Vera Faludi,                                 Unisys

Automation, the here, now and future role in the Service Desk

Is intelligent software affecting your customer's experience?

Wayne Butterfield, Intelligent Automation Solutions
Stella Gambin, Head of Client Services, Snowflake

Deep data insights & predictive models for Ticket data

Smartly and successfully implement intelligent RPA

Anjali Mogre, Principle Consultant, Data & Analytics, Atos
Vikas Kulhari, Senior Consultant – AI & Robotics,    KPMG

Self-Healing and Autonomous IT – Is it real?

Abhishek Bhattacharya, Global Head, Strategy and Operations, Digitate

With thanks to our event partner:   


Our next event:

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