Virtual Event: Intelligent Service Desks, October 2021
Learn to become an intelligent service desk and influence your organisation by understanding service intelligence and how AI can transform operations for your team and stakeholders. Our speakers discuss topics covering:
*Ethical considerations for AI *Intelligent automation *Deep data insights *Intelligent service and CX *Self-healing software and predictive IT support *Service desk transformation using AI * Robotic Process Automation
You can watch the live session recordings here!
AI & Ethics- Fireside Chat
Service desk transformation using AI
Kate Vredenburgh & Dr. Thomas Ferretti, London School of Economics
Patrycja Sobera, & Vera Faludi, Unisys
Automation, the here, now and future role in the Service Desk
Is intelligent software affecting your customer's experience?
Wayne Butterfield, Intelligent Automation Solutions
Stella Gambin, Head of Client Services, Snowflake
Deep data insights & predictive models for Ticket data
Smartly and successfully implement intelligent RPA
Anjali Mogre, Principle Consultant, Data & Analytics, Atos
Vikas Kulhari, Senior Consultant – AI & Robotics, KPMG
Self-Healing and Autonomous IT – Is it real?
Abhishek Bhattacharya, Global Head, Strategy and Operations, Digitate