Virtual Event: Service Desk Automation, April 2021

Posted on Tuesday 13 April 2021.

At this event, our speakers shared how they have planned, implemented and rolled out automation for their company’s IT service, the benefits and the pitfalls.
Watch the live sessions here!

Capgemini’s Service Desk Automation Journey

The First Steps to an Automated Tomorrow

Siddharth Chaturvedi, Capgemini
            Sumit De, TOPdesk

Enhancing the Customer Experience Through Automation

Adopting Automation for Efficiency & End-User Experience

    Jorge Ruiz, Automation Anywhere
    Johnathan Whan, Real Chemistry

Take Care of What's Important- Automate the Rest

Citizen Development – is it really for the people?

         Elliot Bath, Matrix IT
   Laura J Robertson, First Derivatives

Stop Being Swamped With Work You Should Not Be Doing

Delivering Service Fulfillment With Automation

         Patrick Bolger, Hornbill
Greg Charman, Kelverion

Robotic Process Automation Transformation- Case Study

Putting Your Users at the Center Using Automation & Experience

Heather Louise Finch, Aurotech Corp, Inc.
Sarah Lahav, SysAid

With thanks to our event sponsors:

 

 

 

 

 

Our next event:


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