Welcome to Tools & Technology!

Here you’ll find up to date advice, industry insight, events and current discussions about T&T from the service desk community.


IT Buyer’s Guide

The IT Buyer’s Guide is the definitive guide to the latest tools and technologies available for IT service operations. It explores some of the industry’s top ITSM tools and software suppliers and therefore makes a great resource to have before going out to tender or starting your tool selection journey.
Take me to IT Buyer’s Guide >>


ITSM Tools Exhibition

Did you know SDI have their own Online ITSM Tools Exhibition? You can visit this on-demand demonstration of software suppliers from the comfort of your own desk! Watch these product demo videos for a taster of the various latest tools on the market.
Take me to the online exhibition >>



Tool Selection Service

SDI have a specifically designed service to support you through the tool selection process. We provide an extensive set of templates, specifications, analysis tools and vast industry experience to help you through the process and ensure successful implementation. Finding a vendor with a good track record who provides excellent products with an on-going commitment to successful implementation can be a daunting task. We can create a tailored plan to provide the best support for your service desk. Learn more about our Tool Selection Service >>


10 Steps to Tool Selection

There are 10 simple steps we recommend you take to ensure your new ITSM tool selection and implementation project are successful. Of course you also need to research the market, understand changing trends and know of upcoming technologies, but our free 10 steps guide is a good place to start!
(This file may go straight into your downloads folder) Download the 10 Steps to Tool Selection Guide >>



Recent articles and findings on Tools and Technology in the industry will be posted here:

▀  Blog – What does Customer Experience (CX) Mean for IT Service Desks?
▀  New blog on Automation and ITSM – What do tanks have to do with ITSM?
▀  The Naked Service Desk Series – Part 4 Selecting & Implementing an ITSM Tool
▀  Member Report – A Guide To Evaluating New Tools & Technologies
▀  Intelligence Report – UK ITSM Tools & Technology Market Review
▀  The future of IT Support is now – What does IT Service Management look like in 2018 ?
▀  Breaking the cycle of ITSM Tool Frustration – ITSM Tools – It’s Not Me It’s You!


 ITSM & Gender Equality



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