The Digital Service Desk, July 2023

The Digital Service Desk –

Virtual Event (on-demand)


Are you ready to level up your Service Desk and join the digital revolution? Watch the on-demand sessions from The Digital Service Desk virtual event and learn how to thrive in a digital organisation.


Get the inside scoop on the latest technology, connect with like-minded IT leaders, and discover how the digital service desk can transform your customer service.


Watch the sessions on our SDI BrightTalk channel:


Chris Shakespeare, Principal Portfolio Manager, Technology Workflows, ServiceNow



Improve business outcomes with intelligent automation and AITSM

Deepthi Nagarajaan, Senior Manager – Product Marketing, Freshworks



Generative AI for ITSM – Yet another trend? Or actually useful?

Sanjeev NC, Co-Founder & Chief Meme Officer,



The Chatbot Revolution: Unleashing Service Desk Superpowers!

Steve Cave, IT Service & Operations Delivery Manager, Premier Foods



Re-imagine enterprise-wide automation with single-touch workflows

Zephaniah B, Product Specialist, ManageEngine



Empowering Customers and Enhancing CX – Unleashing the Potential of Technology

Ian Jones, VP Client Delivery, iVendi Limited



Digital Service Desk – Resolve more problems & Lower Incidents

Sajal Haldar, Practice Delivery Leader (Europe)– Digital Workplace Services, Wipro FullStride Cloud




Virtual Service Desk, An Innovative & Cost Effective way to provide Customer Support

Dipen Thakar, Service Desk Manager, PMC Retail



Unleash the Power of AI: Transforming Service Management



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