Virtual Event: New Ways of Working

On Thursday 7th May, we were joined by a variety of speakers who explore the interesting topic of ‘New Ways of Working’ as we are facing fundamental changes to the way we live and work. Our fantastic speakers discussed leadership, Site Reliability Engineering (SRE), Agile teams, Value Stream management, Service Desk Automation, Autonomic DevOps, and High-Speed service desk teams. Find below, the time each session begins under the speaker image.


David Wright
Chief Value & Innovation Officer (CVIO)
Service Desk Institute



                                                                  Ciara McKibbin                            Iain Cameron
                                                      Customer Success Manager       User Services Manager
                                                                      Freshworks                     University of Aberdeen

2 minutes 57 seconds
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Lee Sexton
Independent Consultant
Agile & DevOps Transformation

17 minutes 55 seconds
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Paul Chorley
Autotestpro Ltd

46 minutes 45 seconds
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Tuan Vu
Service Management Consultant

1 hour 23 minutes
Download presentation slides – Coming soon


Dr. Fiona Beddoes-Jones
UK Chartered Psychologist & Authentic Leadership Development Specialist

2 hours 4 minutes 20 seconds
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Patrick Knoope
Solutions Engineering

2 hours 33 minutes 45 seconds
Download presentation slides – coming soon


Jon Stevens-Hall
Principal Product Manager
BMC Software & ITIL4 Contributing Author

2 hours 48 minutes 50 seconds
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Sebastian Burridge
Infrastructure Engineer

3 hours 21 minutes
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Arabela Silva
Lean, Agile, DevOps & Digital Transformation

3 hours 52 minutes
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Thank to our event partners! 


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