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By Sami Kallio, CEO, HappySignals You’ve probably heard the Richard Branson quote, that “Clients do not come first. Employees come first. If you take care of …
By Sami Kallio, CEO, HappySignals In 2019, with a growing focus on the importance of employee experience in IT support, it’s finally time to understand the …
At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… …
What is it and how does it work? Robotic Process Automation (RPA) is undeniably becoming a significant asset in IT Service Management (ITSM). Alongside self-service …
We saw lots of new and familiar faces at the SITS Show this year! It was brilliant as ever to meet you all at SITS19 …
The latest Global Best Practice Standard for Service Desk (version 8) was launched in March this year. At #SDI19 some of the lead contributors took …
The Role of the Service Desk In The Value Chain According to ITIL4, the image above represents a heatmap of the contribution of the service …