London Metropolitan University alumnus supports Service Desk Certification Posted on Thursday 16 November 2017. Read More Cambridge Assessment Achieve Multi-Site Service Desk Certification Posted on Thursday 25 May 2017. By Carla Thornley, SDI However large or small your service operation, working towards service desk certification is a big commitment and a long and challenging process. As anyone who has participated in the program will attest, to achieve certified status is often a huge relief and always a cause for much celebration! For multi-site, global Read More