Are You Making the Most of Your Service Desk Metrics?

Metrics and reporting can be a significant asset for the service desk, as well the business, by allowing the service desk to monitor performance and …

Read More →

Wow! SDI21 in numbers

Celebrating SDI21 Each year after our annual conference we love to take a look back at some of our highlights, often with a video made …

Read More →

Runshaw College: Our Certification Success

“The pride and satisfaction within the team at seeing how highly we are valued and respected by the business was a great by-product of this …

Read More →

The Smart Service Desk

The Service Desk Of Our Times The evolution of intelligent service management, and why AI has brought enterprises to the cusp of the next transformation. …

Read More →

The Social Dilemma – Improving Your Relationship With Tech 

by Scarlett Bayes, Senior Research Analyst, SDI If you’ve seen the documentary, The Social Dilemma, you’ll be aware of the dangers that social media and technology …

Read More →

It’s Time to Become a Better ‘Remote’ IT Leader

It’s the start of a new year in your career, and whether you lead an IT service desk or a team of IT service management …

Read More →

Driven to distraction: How can we tackle our waning attention spans?

Blog post by Scott McArthur Our collective attention span is disappearing as more and more channels of information make demands on our time. This is …

Read More →

Search Blog

Recent Posts




close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.