17th February 2020
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Harnessing The Power of Assessment – Policy & Strategy Harness the Power is a blog series written by ITSM experts and authors. The series will …
By Gillian Jones-Williams So, where are you? I don’t mean physically where are you, I mean where are you in your life? Are you …
by Jeff Rumburg, MetricNet The Metrics Hierarchy – Your Guide To Getting Started Today’s service and support technologies make it easy to capture …
Scarlett Bayes, Senior Research Analyst, The Service Desk Institute. Technology is omni-present, both in our work lives and our personal lives. Some would say we’re …
Jean-Christophe Trentinella, Consultant, Mindful Onwards & SDI21 Keynote speaker In preparation for the Fourth Industrial Revolution, the World Economic Forum published a report in 2018 …
HM Land Registry is an organisation that is transforming the way it sees service management. This government department registers the ownership, interests and mortgages and …
Gillian Jones-Williams, Managing Director, Emerge Consultancy. SD21 speaker Gillian Jones-Williams is Managing Director of Emerge Consultancy Limited which she founded over 25 years ago. She …