2nd June 2023
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NHS Arden & GEM Service Desk have a team of around 100 staff, managing an NHS IT helpdesk across 5 Counties, supporting approx. 45,000 users. …
From WFH to WFA, gig workforce to polywork, quiet quitting to quiet hiring – these are some of many new emerging or popular terminologies we often hear and use daily. But do you know what these new fancy terms or acronyms mean?
SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …
Volunteers’ week is almost here! Taking place every June, it’s a chance to celebrate the amazing work of the many charities and individuals across the …
Over the past few years, the workplace has experienced significant changes due to technological advancements and a greater emphasis on the human element. And as the future of worklife in ITSM continues to evolve, it brings new opportunities and challenges.
In the past, recruiting decisions were typically made based on a candidate’s education and previous work experience. But, since the pandemic, companies have had a hard time finding and retaining the right people.
Having an issue explained to you is one thing, but seeing it in action is entirely different. Those of you who have tried to provide …