3rd February 2022
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SDI would like to welcome Kim Blackmore to our team as our new interim Business Administrator! To get to know Kim a little better, we …
by Tessa Troubridge, CEO, Service Desk Institute As part of recent SDI research, we asked over 400 IT workers including Service Desk Mangers, IT …
Advice and tips for managers when recruiting – from SDR We were once interviewing a very senior IT Service Management Consultant for a prestigious …
Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently …
If you’re a Service Desk Manager or you’re involved with enhancing the efficiency & motivation of your teams, how can you continue to do this …
While it might be easy to think of digital transformation simply as the introduction of new technology and the better use of data, the …
by Sami Kallio You know the drill by now otherwise you wouldn’t be reading a blog about enterprise service management – IT service management (ITSM) …