CX: Delivering Happiness – The Series, Part 2

CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away …

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CX: Delivering Happiness – The Series, Part 3

CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away …

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Delivering Happiness - Customer Experience

CX: Delivering Happiness – The Series, Part 1

CX: Delivering Happiness SLA’s are vital to documenting customer requirements, KPI’s firmly have their place in service performance monitoring, but make sure you don’t fall …

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CX: Delivering Happiness – The Series, Part 4

CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away …

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Service Management 101: Capgemini’s Global Service Desk Transformation Journey

Service Management 101: Siddhartha Chaturvedi, Senior Director at Capgemini In this Service Management 101 we find out how Capgemini’s global service desk has approached transformation …

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The new KPIs for AI/Chatbot powered Service Desk

The new KPIs for AI/Chatbot powered Service Desk by Manish Sharma, Co-Founder at Rezolve.ai Service Desks have begun their journey towards an AI/Chatbot driven evolution. …

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Revealing the IT Service & Support Awards 2020 winners!

On Thursday 26 November 2020, IT service professionals from around the world tuned in live for SDI’s 25th annual IT Service & Support Awards 2020 …

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