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How to Empower Customer Service with GigCX

Customer experience and satisfaction are critical to the success of any business. With up to 12 positive experiences needed to make up for a single …

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Catch Up With 2022 SDI Award Winners: Fouzia – Serco

It’s been a while since the winners of the SDI Awards 2022 were announced, and it’s time to catch up with the successful award entries! …

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Protecting the IT Service Desk from Social Engineering Attacks

Social engineering attacks are on the rise and a major threat to the IT service desk. Is your organisation prepared? Here’s what you need to …

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Why Attend Spark 23?

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …

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Who Can Benefit from Artificial Intelligence?

The rise of artificial intelligence (AI) has been a hot topic of discussion lately, and for a good reason. AI has dramatically impacted our lives, …

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How Does the Value of SDI’s SDA & SDM Courses Compare to ITIL®4?

Question: “So I’ve done ITIL® 4 Foundation, why should I take (and why do I need!) SDI’s Service Desk Analyst (SDA) or Service Desk Manager …

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How To Effectively Address Digital Friction in the Modern Workplace

In today’s modern workplace, things are often moving at a fast pace. Emails are flying back and forth, meetings are happening left and right, and …

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