Ways of working: From no chairs or windows to Artificial Intelligence…

SDI would like to welcome Kim Blackmore to our team as our new interim Business Administrator! To get to know Kim a little better, we …

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Are These The Skills You’ll Need Tomorrow?

by Tessa Troubridge, CEO, Service Desk Institute   As part of recent SDI research, we asked over 400 IT workers including Service Desk Mangers, IT …

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Ask yourself, would you apply?

Advice and tips for managers when recruiting – from SDR   We were once interviewing a very senior IT Service Management Consultant for a prestigious …

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Air IT Becomes SDI’s Only current SME 4 Star Certified Managed Service Provider

Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently …

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How Can Service Desk Managers Evolve The Customer Experience?

If you’re a Service Desk Manager or you’re involved with enhancing the efficiency & motivation of your teams, how can you continue to do this …

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Why Your Digital Transformation Needs XLAs

  While it might be easy to think of digital transformation simply as the introduction of new technology and the better use of data, the …

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Employee Experience and Enterprise Service Management

by Sami Kallio You know the drill by now otherwise you wouldn’t be reading a blog about enterprise service management – IT service management (ITSM) …

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