20th April 2021
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Metrics and reporting can be a significant asset for the service desk, as well the business, by allowing the service desk to monitor performance and …
Celebrating SDI21 Each year after our annual conference we love to take a look back at some of our highlights, often with a video made …
“The pride and satisfaction within the team at seeing how highly we are valued and respected by the business was a great by-product of this …
The Service Desk Of Our Times The evolution of intelligent service management, and why AI has brought enterprises to the cusp of the next transformation. …
by Scarlett Bayes, Senior Research Analyst, SDI If you’ve seen the documentary, The Social Dilemma, you’ll be aware of the dangers that social media and technology …
It’s the start of a new year in your career, and whether you lead an IT service desk or a team of IT service management …
Blog post by Scott McArthur Our collective attention span is disappearing as more and more channels of information make demands on our time. This is …