Higher Education Event Panel Discussion

Posted on Friday 20 November 2020.

Celebrate with the IT Service & Support Awards finalists of 2020

Posted on Monday 2 November 2020.

On Thursday 14th November 2019, our awards shortlist united in Birmingham for the IT Service & Support Awards 2020 judging day. The judges then had the impossible task of narrowing down the shortlist to just 3 desks/individuals per category. We would like to say a massive congratulations to all of our shortlist and finalists and

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Members Update: SDI Increases Benefits Of Membership

Posted on Wednesday 14 October 2020.

SDI Creates Additional Membership Value During These Uncertain Times SDI could not be the organisation it is today without its members. Their input, trust, loyalty, shared experiences, and engagement are a massive part of what keeps us motivated and wanting to surprise and delight as well as inspire service desks around the globe to be

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ITSM and Covid19 – What We’ve Seen (Part 2)

Posted on Thursday 24 September 2020.

ITSM and Covid19 – What We’ve Seen (Part 2) by Scarlett Bayes, Senior Research Analyst, Service Desk Institute In Part One of this blog, we took a look at the immediate impacts we saw as a result of the pandemic as well as some resources which could be helpful for service desk professionals. This week, we’ll look at what we’ve learned

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Managing Major Incidents From Home — What You Can Learn From Mission Impossible

Posted on Wednesday 16 September 2020.

By Lior Avni, Global Incident Manager, Gett Full disclosure — I am not Tom Cruise (Shocker, I know 🙃). What I am, is an Incident manager, who, not unlike Ethan Hunt (portrayed by the mighty Tom), also has to deal with uncertainties in life and surprises. All the more in this day and age where

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Will you still get ahead if you stay at home?

Posted on Monday 7 September 2020.

By Zena Everitt, SDI20 Keynote Speaker   As schools reopen, the UK government has launched a media campaign encouraging us to go back to the office. The CBI have warned of our city centres becoming ghost towns if we don’t. We’ve saved the NHS, now we have to save Prets. Yet many people are well

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The Path out of Covid-19: rebooting the business and back to the future

Posted on Tuesday 25 August 2020.

The Path out of Covid-19: rebooting the business and back to the future by David Wright, Chief Value Officer, SDI Oh, for a DeLorean with a weird 1980’s digital dashboard and a hover board. The chance to go back to 2017, knowing what was to come in 2020, and have enough time to make ready

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