Transformation In Action – 5 Practice Tips from Industry Thought Leaders

Change has become the 21-century most ubiquitous challenge. If we only look at the last 18 months, IT support services have needed to rapidly adapt to unexpected changes to ensure they continue to meet the needs of the business. This has not only meant accelerating digital strategies but also the need to ensure staff have

There’s a lot of talk about ‘customer experience’ these days, especially in the IT and support world. But do we know what truly makes for a good experience? Is it about the solution, speed, design, convenience or simply a human touch? What Are Micro-Experiences?  You have probably had a few micro-experiences this week, from hearing

Remote working, virtual work, teleworking, home-office or whatever you call it, the Covid-19 global pandemic turned it up a notch- and now it’s here to stay! A recent study by ‘findstack’ found that 77% of remote workers feel more productive working from home, and 85% of managers believe that having teams with remote workers is

You can now explore what’s on at SITS – The Service Desk & IT Support Show from 11-12 May 2022. Three seminar theatres will be covering everything from ITIL to CMDBs, with sessions from big names in the industry including our Chief Value & Innovation Officer (CVIO), David Wright. Gain insight and practical advice One

On Tuesday 22 March 2022, IT service professionals from around the world joined us live and in person for the prestigious SDI Awards presentation ceremony and gala dinner. Our first in-person event since the start of the pandemic,  there were high levels of excitement as we finally got to reunite with friends old and new!