Exciting Discoveries: Insights from SITS 2024

Posted on Tuesday 23 April 2024.

Last week, we had the opportunity to be a part of SITS—The Service Desk & IT Support Show—and we have some stories to share! Let us take you on a little journey through our experience at this year’s event.



Runshaw College IT Services Achieve 4 Star Business Led SDC Certification

Posted on Friday 19 April 2024.

About Runshaw College Runshaw College has provided high quality education for almost 50 years. Considered one of the most successful colleges in the UK, Runshaw College are renowned nationally for outstanding results, a friendly supportive culture and a focus on learners’ needs. They pride themselves in having the finest facilities in the region. IT Services

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How to Use Feedback to Improve Employee Experience

Posted on Tuesday 16 April 2024.

Gathering employee feedback is one step towards creating a positive feedback culture and a more diverse and inclusive workplace. By engaging in open dialogue with employees, you can identify…



From Vision to Execution: Service Desk Strategy Guide

Posted on Thursday 11 April 2024.

As a consultant and auditor, one of the biggest challenges I find service desks face is creating a robust and meaningful strategy. I think the word “strategy” itself creates a mistaken sense of complexity and difficulty — and that really isn’t the case.



Meet The All-American AI Powerhouse

Posted on Wednesday 27 March 2024.

Are you ready to dive headfirst into the exhilarating world of AI, where the boundaries of technology and imagination blur? “AI Horizons Unveiled” is not just another webinar to zone out to while pretending to work. It’s a clarion call to the curious, the forward-thinkers, and the outright skeptics of the ITSM world. From the

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Superstars Of The Service Desk And Support World Unite!

Posted on Tuesday 26 March 2024.

Drumroll, Please! The Service Desk Institute, your go-to authority in the service desk and support universe, is excited to announce the long-awaited return of the SDI Conference and Awards to its pre-pandemic stomping ground at the Hilton Metropole Birmingham, just a hop, skip, and a jump from the NEC in Birmingham. Get ready to mark

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