ITSM Statistics, Facts and Trends for 2024

Posted on Tuesday 5 March 2024.

In this blog, we’ll dive into some of the latest statistics shaping the future of ITSM. We will cover self-service, knowledge management, employee engagement and productivity, training and development, and emerging technologies.
If you’d like to stay at the top of the industry trends, read on and learn more!



Best Practice for Managing Service Desk Teams [+ Case Study Examples]

Posted on Wednesday 28 February 2024.

In this article, we will explore effective ways to manage some of the common challenges a service desk teams face. We will also provide insights on establishing good working practices and share some inspiring success stories.



SDI Awards 2024~25: More Time, More Glitz, and Yes, More Categories!

Posted on Thursday 22 February 2024.

The stage is set, the spotlight is warming up, and an extraordinary opportunity knocks at your door! We’re beyond thrilled to roll out the red carpet for the most awaited event of the year – the SDI Awards 2024~25. This isn’t just an awards ceremony; it’s a grand celebration of innovation, dedication, and unmatched excellence

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Understanding the ITSM Landscape in 2024

Posted on Tuesday 13 February 2024.

In this blog post, we’ll explore how the adoption of new AI technologies is impacting the ITSM industry and dive into some statistics related to the common challenges organisations face.



From Reactive to Proactive: The Role of ITSM Automation in Transforming Service Delivery

Posted on Tuesday 6 February 2024.

If you’ve ever found yourself buried under a mountain of service requests, or if your team spends more time on mundane tasks than on the strategic ones, then you’re in the right place.



Decoding AI in ITSM: Actionable insights for IT leaders in 2024

Posted on Friday 26 January 2024.

Lately, a recurring theme has been the ‘true prospects’ of AI in IT and how to implement it. While folks are excited about the possibilities, they’re also cautious about giving in to the hype.



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