Delegation: 4 Stages to Skill and Empower your Team

Posted on Thursday 8 August 2019.

Blog post by Zena Everett, Executive Coach and Speaker on Career Strategy & Crazy Busy (business/personal productivity). Zena will join us as a keynote speaker at SDI20, which will be held at the Birmingham Hilton Metropole on 16-18 March 2020. To find out more about the event click here.   “My team would be great,

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How SDI’s conference will help you to become a brilliant Service Desk Manager

Posted on Wednesday 7 August 2019.

As told by a Service Desk Manager   Taking place on 16-18th March, SDI20 is the most significant annual gathering for the Service Desk and IT Service Management industry. Over 800 Service Desk Managers and professionals will gather to learn, share and grow together. By attending next year’s SDI20 conference, you have access to over

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5 Shortcuts To Build Your Resilience

Posted on Tuesday 30 July 2019.

By Rachel Hewitt-Hall, Managing Director at Excel Communications (HRD) Ltd   What I admire about Elon Musk (CEO of Tesla) is that he has turned his childhood dreams into reality! An all–electric car company as well as launching a rocket into space, which delivered cargo to the International Space station.  As you can guess, it’s not been an easy ride at times for Mr Musk. Being CEO of two major companies,

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SDI Podcast Episode 2

Posted on Friday 19 July 2019.

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight,

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Reduce time spent firefighting with Proactive Problem Management

Posted on Thursday 4 July 2019.

Problem management is an ITSM process which aims to minimize the adverse impact of incidents and problems to the business caused by errors within the IT infrastructure, to prevent the recurrence of incidents related to these errors, and establish the root cause of incidents and initiate actions to improve or correct the situation. Generally speaking, the

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Future Changes for the Service Desk

Posted on Thursday 27 June 2019.

The latest Global Best Practice Standard for Service Desk (version 8) was launched in March this year. At #SDI19 some of the lead contributors took part in a live Q&A panel about the latest changes to the Best Practice Standard. One of the most pertinent questions which came up about the latest global Best Practice Standard was: ”With a

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