How HR Can Lead The Future of Employee Experience

Posted on Wednesday 10 November 2021.

Transforming employee engagement through better tool and process adoption will help your company save money as well as valuable time and effort says Sam Ellis from Atos, speaker at UNITY21 on 30 November. Companies know that a better employee experience means a better bottom line. Successful organizations work together with their people to create personalized, authentic,



Are You Ready to Banish Siloed Workplaces?

Posted on Wednesday 10 November 2021.

Banishing siloed services is the only way forward says Melanie Lougee, keynote speaker at UNITY21 on 30 November. From work schedules and childcare to meetings and schooling, the pandemic has upended just about every aspect of our work and home lives. And while it’s been a painful journey at times, when it comes to the



A Software Robot for Every Worker

Posted on Wednesday 10 November 2021.

Most employees recognize that their work lives could be improved if they could automate repetitive work or shorten the time it takes to perform essential tasks.   Process automation inevitably raises concerns among some employees about their own job security. However, using software robots for worker augmentation – rather than worker replacement – has emerged



Air IT Becomes SDI’s Only current SME 4 Star Certified Managed Service Provider

Posted on Monday 18 October 2021.

Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently hold this prestigious 4-star rating worldwide.   What is Service Desk Certification (SDC)? SDI’s Service Desk Certification (SDC) programme is the only industry, standard based accreditation programme designed specifically to



9 Things You Need To Know About Enterprise Service Management

Posted on Tuesday 12 October 2021.

Enterprise service management has been a key ITSM trend for the last half-decade – the use of IT service management (ITSM) principles and capabilities by other business functions/teams to improve their operations, services, experiences, and outcomes – with its tool-based use-case origins going back even further. Where ESM adoption currently stands and where it’s heading



Does ESM Make for Happier Employees? (Who Make Happy Customers!)

Posted on Tuesday 7 September 2021.

By Hannah Price Enterprise Service Management (ESM) has many benefits for organisations, namely: increased efficiency, cost-savings, and improved cross-departmental collaboration. But does it go beyond that? Does ESM make for happier employees? The employee’s experience of ESM Choosing to implement ESM has direct consequences for our employees, therefore, it makes sense that it affects their



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