Escape the Cubicle (or Home Office)! 6 Fun Reasons To Get Away From Your Service Desk

SDI is delighted to announce that the Microland and Clifford Chance Service Desk has secured the prestigious SDI Service Desk Certification 5-star ‘World Class’ status for the first time.

Buckle up as we embark on a whirlwind journey through the maze of IT Service Management (ITSM) evolution, with a pit stop in today’s automation oasis and a sneak peek into the crystal ball of IT’s future. It’s a story of humble beginnings, dazzling innovations, and, yes, the occasional tech-induced headache. All aboard the ITSM

Proactive customer service has been at the top of the list of customer service trends for many years. By being proactive in engaging with customers, businesses can improve satisfaction, loyalty, efficiency, and brand image. 

When it comes to finding the right talent for your business, misconceptions about recruitment agencies abound. However, engaging a professional recruiter offers numerous benefits. Let’s debunk some of the most prevalent myths. Myth 1: Recruitment Agencies Are Too Expensive Reality: A Cost-Effective Investment Many believe that recruitment agencies charge exorbitant fees, making them an expensive

Process consistency is a challenge for many support organisations. It requires a number of elements to be in place to work effectively, which we will explore shortly.

Last week, we had the opportunity to be a part of SITS—The Service Desk & IT Support Show—and we have some stories to share! Let us take you on a little journey through our experience at this year’s event.