Quiet Quitting – Answer to Burnout or A Red Flag?

You’ve probably heard the theory that the pandemic is the real reason behind the Great Resignation. Sure, the pandemic has encouraged some employees to change how they think about work and re-evaluate what they want from work. But is the pandemic the only reason behind these resignations? And what does the evidence suggest?   Let’s

New technologies are emerging daily, and with each innovation, there is a need (and pressure) to acquire new digital skills quickly. But do you know how much knowledge you, as someone who provides service support, or your organisation’s end-users, should have today? And how much knowledge would you like your end-users to have? Not easy

The shift to more personalised, targeted customer experiences is largely due to technological advances, with machine learning, artificial intelligence and biometric identification increasingly integrating to provide more data-based customer information.   In this article, we’ll cover why hyper-personalisation is one of the key drivers of business growth and how to get started with it. Hyper-Personalisation

Over the last two years, remote working has become very popular for companies and employees. And it’s here to stay! Whether you allow your team to work remotely, in the office, or something in-between, you should be aware of some hidden security risks that can interrupt normal business operations.   This article will discuss endpoint threats and

If we look at the relationship between customer support teams and their end-users, the end-user experience relies on how a support team works, right? When today’s end-users try to solve an issue, they usually want two things… First, they want their questions answered. Secondly, they don’t want to wait on the convenience of the support

You’ve probably heard or read those stories about robots eliminating our jobs and taking control over our lives! You might even watch some movies about this! (Terminator, right?) Well, some people still feel uncomfortable about artificial intelligence (AI) and robotic process automation (RPA). However, these technologies are here to stay! They are already transforming the