How SDI19 will help you to become a brilliant Service Desk Manager

About NTT DATA NTT DATA is a leading IT services provider and global innovation partner with business operations in over 40 countries. NTT DATA offers a number of IT and system integration services, application development, big data, cloud solutions, digital, enterprise application services, infrastructure services, outsourcing services, technology solutions and consultancy services. The service desk

Being Bold and Aiming High: How a top performing MSP stands out from the rest By Todd McQuilkin, Chief Executive Officer (CEO), Air IT Operating to standard frameworks and achieving ISO compliance can be difficult, but it’s a basic requirement in our marketplace. You must have those badges on your website and marketing just to

On Friday 16th November, our awards shortlist united in Birmingham where they presented to our judges, followed by a 20 minute grilling Q&A. The judges then had the impossible task of narrowing down the shortlist to just 3 desks/individuals per category. We would like to say a massive congratulations to all of our shortlist and

  SDI is speaking at the Service Desk & IT Service 2018 conference which takes place in Denmark every year, organised by Westergaard. We are delighted to be hosting two presentations this year – one on the future of service and the other on the future of the service desk.   AND HUMANS CREATED ARTIFICIAL

Does your service desk create real business value and deliver a brilliant customer experience? By creating a culture of success at the service desk through best practice, motivation, engagement, development and continual service improvement, you can. To help you do that, Service Desk Institute’s best practice standard for service desks, can help you create the

by Scarlett Bayes, Industry Analyst, SDI If ‘Shared Service Management’ is something you’re hearing mentioned more and more but you’re not totally sure what it’s all about, this quick overview is for you. Shared Service Management: What is it? Shared Service Management is the over arching term for the practice of merging or sharing elements of back office functions (i.e.