Your on-hand, virtual community of ITSM Experts

Posted on Wednesday 25 March 2020.

Things To Think About Now Your Team Is Working From Home

Posted on Monday 23 March 2020.

By Candy Candappa, IT and programme management executive   I’ve spent much of the last 20 years managing teams I couldn’t see and often who I never meet. Usually those teams are in different countries spanning time zones, corporations and cultures. To be successful you have to develop a management method that understands the individuals

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How To Manage Your Team If You Are Working From Home

Posted on Monday 23 March 2020.

By Zena Everett, SDI20 Keynote speaker, Author: ‘Crazy Busy’ & ‘Mind Flip: Take the Fear out of your Career’   I’ve been asked for productivity tips by Managers who aren’t used to working from home. They are keen to use this time to remain productive, take advantage of some gaps in their calendar and perhaps prove

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10 Skills Of Successful IT Service Management Professionals

Posted on Friday 13 March 2020.

That technology changes rapidly is one of the vast understatements of our time. Organisations and individuals involved in IT service management must continually reinvent themselves to keep up with the “digital transformation” across a myriad of business IT landscapes. Companies must stay on top of the rapid change in order to compete in the increasingly

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How Can Service Desk Managers Advance Their Careers?

Posted on Friday 13 March 2020.

If you’re a service desk manager looking for your next career move, which of your current skills and capabilities will be of most use? Many IT service desk managers have worked their way up through the service desk ranks thanks to their hard work and a combination of technical knowledge, interpersonal skills, and then management

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SDI Welcomes New Certication Partner In The Middle East

Posted on Wednesday 26 February 2020.

SDI announces new Middle East community partnership with SMCE   Exclusive SDI MENA Global Partner, ACIS-IT, and SDI are honoured to welcome a new affiliate partner for service desk certification (SDC) and consultancy and improvement services in the Middle East region, focusing on Saudi Arabia. Dedicated to the promotion of a culture of Service Excellence in

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It’s Time to Shift Your Service Desk to the Left

Posted on Tuesday 25 February 2020.

By Stuart Perkins, a GBS Service Management Architect at Smith and Nephew At this year’s annual SDI conference – SDI20 – I’ll be presenting on Smith and Nephew’s Global Business Services function, focusing on our “Shift-Left” strategy. Executed well, Shift-Left has steered us towards the “promised land” – maximising customer satisfaction levels while reducing support

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