Service Improvement – Taking it up a Notch!

Posted on Tuesday 16 April 2019.

“Very Proud”: Durham University Win Donation For Local Foodbank

Posted on Wednesday 10 April 2019.

Service Desk Manager Wins £250 For Local Foodbank In Survey Prize Draw Andy Scott, Service Desk Manager at Durham University, was the lucky winner to be drawn from over 130 entrants who completed SDI’s ‘View From The Frontline’ survey during March 2019.  Andy’s prize offered him the opportunity to nominate a charity of his choice

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Key Tips for Recruitment and Retention of a Diverse Team

Posted on Thursday 7 March 2019.

Key Tips for Recruitment and Retention of a Diverse Team by Scarlett Bayes, Industry Analyst, SDI Last year, SDI teamed up with Ivanti to host a forum for service desk professionals (both male and female) to discuss their thoughts, concerns, and ideas surrounding Gender Equality in ITSM. Throughout the day, delegates expressed that they struggled

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SITS Celebrates 25th Birthday!

Posted on Thursday 21 February 2019.

SITS is celebrating its 25th birthday at ExCeL London this May The countdown for SITS – The Service Desk & IT Support Show has officially kicked off. Europe’s largest event for IT Service Management (ITSM) and Support Professionals will be taking place at a new venue (ExCeL London) on a new date (1-2 May) for

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SDI’s Christmas Charity Donation

Posted on Friday 14 December 2018.

This Christmas, and for Local Charities Day 2018, we gave our brilliant members the chance to help a community and cause close to their hearts, by nominating a charity for us to donate to on their behalf. There are so many local and smaller charities which make a dramatic difference to people’s lives who often don’t get

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CX: Delivering Happiness – The Series, Part 5

Posted on Tuesday 2 October 2018.

CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away from traditional metrics and towards recognising the significance of the customer experience.  It will focus on everything from the ‘why’ and ‘how’ to measure CX, what affect it will have

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Tech Mahindra & Major Car Manufacturer’s multi-national service desks achieve 4 Star Service Desk Certification

Posted on Thursday 27 September 2018.

Tech Mahindra and Major Car Manufacturer Group’s service desks are first to achieve 4 star Service Desk Certification with the support of SDI’s partner KPMG in India. The major car manufacturer Group’s service desks have a workforce of over 150 staff and operate from five countries: Sweden – Gothenburg which provides Swedish language support Belgium – Gent

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