We’re thrilled to send a big congratulations to this year’s winners and finalists of the 2023 SDI Awards! Winning this award is a big deal. It means you’re doing something really right in the service desk industry. From delivering top-notch customer service to solving tricky tech issues, these teams and individuals are leading the way.
Who are DVSA? DVSA is an executive agency of the UK Department of Transport (DfT). In June 2014, the Driving Standards Agency (DSA) and Vehicle and Operator Services Agency (VOSA) merged into a single agency, forming the DVSA, they employ just under 5000 staff. The Support Team proudly support DVSA’s commitment to ‘Keeping Britain’s roads
By Alexandria Nisha In today’s fast-paced world, customers crave instant solutions with minimal human intervention. Self-service options have been around for a while, but the adoption rate by organizations doesn’t match the demand. According to Forrester Research, 72% of customers prefer self-service to email or phone calls, yet according to research in 2022 by ManageEngine,
We have been thoroughly impressed by the dedication and unwavering commitment demonstrated by all of the companies on our shortlist. Each of these organisations has put in great efforts and delivered compelling presentations, making it a challenging task for the judges to select only four finalists per category. We extend our congratulations to every shortlisted
Betsi Cadwaladr University Health Board is the largest health organisation in Wales, supplying a full range of primary, community, mental health and acute hospital services for a population of approximately 750,000 people across the six counties of North Wales. The Health Board has a budget of £1.8 billion and a workforce of approximately 19,000. We
NHS Arden & GEM Service Desk have a team of around 100 staff, managing an NHS IT helpdesk across 5 Counties, supporting approx. 45,000 users. Arden & GEM have a strong background and passion for integrated working across the social care, voluntary, community and health sector. With an NHS pedigree and a portfolio of work