What You Need to Know: SITS22 Education Programme Revealed

Posted on Wednesday 20 April 2022.

You can now explore what’s on at SITS – The Service Desk & IT Support Show from 11-12 May 2022. Three seminar theatres will be covering everything from ITIL to CMDBs, with sessions from big names in the industry including our Chief Value & Innovation Officer (CVIO), David Wright. Gain insight and practical advice One

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Industry Recognition Award goes to CGI- 10 years of commitment to service excellence

Posted on Friday 25 March 2022.

From time-to-time SDI presents awards to recognise the achievements of people or organisations, who have demonstrated exceptional qualities and exceptional achievements. Over the last 10 years CGI‘s teams have consistently demonstrated the highest level of excellence achievable in SDI’s Service Desk Certification (SDC) programme. SDC is known to be a challenging programme to be part

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Serco achieve 3star Certification in their very first audit

Posted on Wednesday 16 February 2022.

Serco Group Plc’s roots date back to 1929. Serco specialise in the delivery of essential public services, with over 50,000 people working in defence, transport, justice, immigration, healthcare and other citizen services across our four regions: UK & Europe, North America, Asia Pacific and Middle East. Tell us about your service We provide IT support

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Ways of working: From no chairs or windows to Artificial Intelligence…

Posted on Thursday 3 February 2022.

SDI would like to welcome Kim Blackmore to our team as our new interim Business Administrator! To get to know Kim a little better, we asked a few ‘just for fun’ questions, and a few about her work experience in the ITSM industry so far.  We loved Kim’s answers so much we thought we’d share

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Air IT Becomes SDI’s Only current SME 4 Star Certified Managed Service Provider

Posted on Wednesday 5 January 2022.

Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently hold this prestigious 4-star rating worldwide.   What is Service Desk Certification (SDC)? SDI’s Service Desk Certification (SDC) programme is the only industry, standard based accreditation programme designed specifically to

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SDI & Generation Launch IT Support Bootcamp

Posted on Tuesday 27 July 2021.

SDI is excited to announce its new partnership with Generation and the launch of their IT Support training bootcamp! Generation is a global charity that up-skills young people from diverse backgrounds that have faced barriers to employment in IT Support, Cloud and Data Engineering and connects them with socially conscious employers. The 12-week IT Support programme provides learners with the technical and

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