Tech Mahindra & Major Car Manufacturer’s multi-national service desks achieve 4 Star Service Desk Certification

Posted on Thursday 27 September 2018.

Tech Mahindra and Major Car Manufacturer Group’s service desks are first to achieve 4 star Service Desk Certification with the support of SDI’s partner KPMG in India. The major car manufacturer Group’s service desks have a workforce of over 150 staff and operate from five countries: Sweden – Gothenburg which provides Swedish language support Belgium – Gent

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Introducing Our Awards Judges…

Posted on Tuesday 11 September 2018.

“I will be looking for a team that has pride, loves their working environment and their customers even more!”   We spoke to some of our fantastic awards judges to find out what they are looking for in their award category and what it means to them to be an IT Service & Support Awards

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Reconnect with Service: Part 1 of 2

Posted on Wednesday 5 September 2018.

By David Wright, Chief Value and Innovation Officer, Service Desk Institute Reconnect with Service: Part 1 of 2 At SDI, we’re very lucky to be able to support our community all over the world, face to face. During one such engagement recently, I found myself fiddling with an in-flight entertainment system to try and find

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Reconnect with Service: Part 2 of 2

Posted on Wednesday 5 September 2018.

By David Wright, Chief Value and Innovation Officer, Service Desk Institute Reconnect with Service: Part 2 of 2   IT Service Management Evolution I’d like to think that over the next few years of IT service management evolution, we’ll start to move away from the place where we see the organisation as a bunch of

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Download The Awards Launch Webinar Now!

Posted on Monday 30 July 2018.

Last Wednesday we were lucky enough to be joined by three of this year’s award winners to discuss the awards entry process and the impact entering and winning has had on their service desk and working lives. If you missed the webinar it’s available here to download.   Our fantastic speakers included: Service Desk Analyst of the Year 2018 Feezaan

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The Naked Service Desk Series – what did we learn?

Posted on Wednesday 16 May 2018.

The Naked Service Desk Series – what did we learn? The concept of the ‘Naked Service Desk’ is a great way to approach service improvement, no matter what level your service is currently operating at. Released in September 2017 the original Naked Service Desk blog (part 1) explored how to strip back the service desk

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