5 Things We’ve Learned at Spark Conference 2023

Posted on Wednesday 8 November 2023.

Wow! SDI21 in numbers

Posted on Tuesday 13 April 2021.

Celebrating SDI21 Each year after our annual conference we love to take a look back at some of our highlights, often with a video made up of footage filmed at the event. This year things are a little different as we couldn’t meet in person, but we’ve put together an infographic for those who enjoy

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Driven to distraction: How can we tackle our waning attention spans?

Posted on Monday 1 February 2021.

Blog post by Scott McArthur Our collective attention span is disappearing as more and more channels of information make demands on our time. This is unlikely to change, so how can organisations respond, asks Scott McArthur? Do I have your attention? I don’t take for granted for one minute that I do. Or perhaps a

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Delegation: 4 Stages to Skill and Empower your Team

Posted on Thursday 8 August 2019.

Blog post by Zena Everett, Executive Coach and Speaker on Career Strategy & Crazy Busy (business/personal productivity). Zena will join us as a keynote speaker at SDI20, which will be held at the Birmingham Hilton Metropole on 15th-17th March 2021. To find out more about the event click here.   “My team would be great,

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How SDI’s Conference will Help you to Become a Brilliant Service Desk Manager

Posted on Wednesday 7 August 2019.

As told by a Service Desk Manager   Taking place on 15-17th March 2021, SDI20 is the most significant annual gathering for the Service Desk and IT Service Management industry. Over 800 Service Desk Managers and professionals will gather to learn, share and grow together. By attending next year’s SDI20 conference, you have access to

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Build Culture and Increase Revenue

Posted on Thursday 17 January 2019.

How to rid your organisation of politics and create a massively high performing team   Imagine every one of your employees goes to work excited and energised by what they do. Bringing their ‘A’ game, solving problems, hitting deadlines, going the extra mile.  How would that change your organisation? Or better still imagine a world where

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The NOC Is Always Ready To Fight The Last War

Posted on Thursday 15 February 2018.

By Dominic Wellington, Director of Marketing, EMEA at Moogsoft Inc   It’s important to learn from experience, but focusing too much on the past can blind you to the future. AIOps offers the promise of real-time insights to help experts work more efficiently and solve problems faster.   It is said that armies are always

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