The NOC Is Always Ready To Fight The Last War

Posted on Thursday 15 February 2018.

Navigating The Digital Maze With VeriSM™

Posted on Wednesday 7 February 2018.

By Claire Agutter, Director at Scopism   At this year’s SDI conference, I’m looking forward to sharing the story of VeriSM; the new service management approach for the digital age, and showing attendees how to use a range of standards and frameworks to overcome business challenges and get ‘digital ready’.   The background to VeriSM

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The Future of IT Support Is Now!

Posted on Wednesday 7 February 2018.

 By Vincent Geffray, Senior Director of Product Marketing at Everbridge   So what would you say the situation of IT Service Management looks like in 2018? I would start with a fact, which is that we’ve reached the point where the human brain can no longer cope with the hyper complexity of today’s modern business applications.

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And The Winners Are…

Posted on Thursday 14 December 2017.

Find below the winners of our SDI18 #12DaysOfChristmas Social Competition Day 1: Winner: Sarah Blakebrough   Day 2: Winner: Leigh Batten   Day 3: Winner: Michael Thresher   Day 4: Winner: Antonia Jones   Day 5: Winner: Rhianne Poole   Day 6: Winner: Matthew Lynch   Day 7: Winner: Wayne Winterbottom   Day 8: Winner: Sean Walsh   Day 9: Winner: Sally Bogg  

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Have You Heard The One About Identity Theft?

Posted on Wednesday 13 December 2017.

Comedian, BAFTA Shortlisted Director & Author Talks Identity Theft We’re excited to announce comedian Bennett Arron as a keynote speaker at SDI18! In recent years, we have seen AI and machine learning emerge. Considering these new technological advancements, how do you see identity theft evolving in the next five years? ”Sadly I think the scale of the crime

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What If A Celebrity Called Your Service Desk?

Posted on Tuesday 5 December 2017.

”You think you deliver great service, but then a celebrity called…and everything changed!”   Discover the gap in your service desk you never knew existed. Celebrity Service is a fresh way to look, think and act, upgrading every aspect of your team’s customer service as though you would with a celebrity, enabling you to become memorable in

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Let’s Talk About Workplace Wellbeing

Posted on Wednesday 22 November 2017.

  Campaigns for mental health awareness have achieved amazing results in the last few years, however, in regards to wellbeing in the workplace, arguably there’s a long way to go…  Emma Mamo, Head of Workplace Wellbeing at Mind, will be joining us as one of our influential breakout speakers at The Conference for Service Desk Leaders 2018 to discuss the importance of wellbeing in the workplace. 

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