Gentera’s IT Service Achieves SDI’s 3 Star Service Desk Certification

Posted on Wednesday 17 October 2018.

Leading financial inclusion company Gentera, based in Mexico, Peru and Guatemala, is the first organisation in Latin America to achieve a 3 star Certified Service Desk status. Unique entrepreneur group, Gentera has 28 years experience in offering financial support services to disadvantaged communities with the aim of improving quality of life and promoting development opportunities. Formed in 1990, Gentera’s

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IT Service Week Awards 2018

Posted on Wednesday 10 October 2018.

The week of 1st – 5th October saw this year’s IT Service Week spread some magic and a cast a spell over the ITSM community… This year’s IT Service Week (ITSW) celebrations were inspired by the theme of ‘Magic’ which a number of service desks and IT professionals took part in. ITSW is an online,

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Employing the Consummate Team – Mix It Up!

Posted on Friday 14 September 2018.

by Rob Beswick, Head of Membership and Product Development at SDI   When interviewing we are always told to look for the best candidate, the most qualified, the most experienced, and the best fit for the role. Rarely do we consider the dynamics of a team, which are often difficult to quantify when employing new

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Introducing Our Awards Judges…

Posted on Tuesday 11 September 2018.

“I will be looking for a team that has pride, loves their working environment and their customers even more!”   We spoke to some of our fantastic awards judges to find out what they are looking for in their award category and what it means to them to be an IT Service & Support Awards

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Reconnect with Service: Part 2 of 2

Posted on Wednesday 5 September 2018.

By David Wright, Chief Value and Innovation Officer, Service Desk Institute Reconnect with Service: Part 2 of 2   IT Service Management Evolution I’d like to think that over the next few years of IT service management evolution, we’ll start to move away from the place where we see the organisation as a bunch of

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Avoiding Burnout: reducing stress and increasing job satisfaction

Posted on Wednesday 8 August 2018.

by Scarlett Bayes, Industry Analyst, SDI   I attended a BCS event recently titled Bots, Burnout, and Blame, presented by Matthew Bellringer, founder of Meaningbit. Matthew detailed what burnout is, what causes it, changes individuals can make in their work environment to avoid burnout, and how organisations can begin to break the culture which can

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