How Can Service Desk Analysts Instantly Enhance Their Skill Set & Customer Experience? 

Posted on Saturday 10 February 2024.

If you’re a Service Desk Analyst or you’re involved with customer focused communications and solutions in your organisation, you can enhance your skillset further and provide a world class customer experience – based on global methods of best practice.   Working in a service desk & support team can be testing and demanding, especially for

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USA Contractors Power Design Inc achieve 4 star Service Desk Certification result

Posted on Monday 4 December 2023.

Power Design Inc is an innovative Design-Build, Multi-Trade Contractor operating across the United States, working across multiple construction trades. The company’s dedicated IT department consists of 5 distinct areas of IT; Infrastructure & Operations, Field Technology, Software Engineering, IT Programs & Technology Experience. The commitment of these divisions, and the IT department is to provide exceptional

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We’re Delighted To Announce Our SDI Awards 2023 Winners!

Posted on Friday 3 November 2023.

We’re thrilled to send a big congratulations to this year’s winners and finalists of the 2023 SDI  Awards! Winning this award is a big deal. It means you’re doing something really right in the service desk industry. From delivering top-notch customer service to solving tricky tech issues, these teams and individuals are leading the way.

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DVSA Achieve 4-Star Certification

Posted on Friday 13 October 2023.

Who are DVSA? DVSA is an executive agency of the UK Department of Transport (DfT). In June 2014, the Driving Standards Agency (DSA) and Vehicle and Operator Services Agency (VOSA) merged into a single agency, forming the DVSA, they employ just under 5000 staff. The Support Team proudly support DVSA’s commitment to ‘Keeping Britain’s roads

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We’re Delighted To Announce Our SDI Awards 2023 Finalists!

Posted on Monday 17 July 2023.

We have been thoroughly impressed by the dedication and unwavering commitment demonstrated by all of the companies on our shortlist. Each of these organisations has put in great efforts and delivered compelling presentations, making it a challenging task for the judges to select only four finalists per category. We extend our  congratulations to every shortlisted

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Betsi Cadwaladr University Health Board achieves Certification

Posted on Monday 19 June 2023.

Betsi Cadwaladr University Health Board is the largest health organisation in Wales, supplying a full range of primary, community, mental health and acute hospital services for a population of approximately 750,000 people across the six counties of North Wales.  The Health Board has a budget of £1.8 billion and a workforce of approximately 19,000.  We

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