Meet The Trainer: Conrad Jepson

Posted on Monday 22 May 2017.

Important women in the history of IT: Grace Hopper

Posted on Sunday 21 May 2017.

by Sadie-Rae Gartell Born in December in New York in 1906, Grace was known as quite an interesting and curious child. At the age of seven she wondered how the mechanics of an alarm clock worked and took seven apart to figure it out. Grace initially didn’t get into Vasser University when she applied because

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The IT Service Desk Is In Safe Hands

Posted on Friday 27 January 2017.

by Tom West-Robinson. Being a specialist IT Service Management Recruiter I interact with a large number of ITSM professionals on a daily basis, and I choose the word professional in exactly the right context. So, for the avoidance of any doubt, as a recruiter, IT Service Delivery Managers, IT Managers and Directors ask me to

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Employer Branding: Why Is It Important?

Posted on Thursday 12 January 2017.

Is Employer Branding Important? Unless you’ve been living under a rock for the last couple of years, you will have heard the term ‘employer branding’ bandied about and you may think it’s just one of the latest buzzwords, or because it’s about ‘branding’ it definitely falls under the marketing department’s remit and is something to

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Ask yourself, would you apply?

Posted on Wednesday 21 December 2016.

I was once interviewing a very senior IT Service Management Consultant for a prestigious London based company, and this was the final interview. To get to this stage the consultant had to endure a very long and challenging process. After the interview had finished he gave me a call with a complete de-brief of how

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Service Desk Of The Month: Edinburgh Napier University

Posted on Monday 12 December 2016.

December’s Service Desk of the Month features SDI member, Information Services Service Desk at Edinburgh Napier University. What types of customers do you support? What common incidents do you receive? Our customers are students studying and staff working at the University. A significant number of those that we support are remote workers or distance learners

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