The NOC Is Always Ready To Fight The Last War

Posted on Thursday 15 February 2018.

JLL Win the Highly Commended Award For Transformation & Improvement

Posted on Wednesday 14 February 2018.

JLL have picked up the Highly Commended Award For Transformation & Improvement ahead of the IT Service and Support Awards 2018. JLL’s service desk team have taken the time to answer some questions on how they have evolved over the years and their exciting plans for the future!   What made you decide to enter the

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Top Tips and Awards Talk from Sky Betting and Gaming- Best Medium Service Desk Finalists

Posted on Wednesday 14 February 2018.

The Service Desk Team at Sky Betting and Gaming are ‘Best Medium Service Desk’ finalists. They have answered some questions for us ahead of the IT Service and Support Awards 2018 in March!   What made you decide to enter the awards? Over the last 3 years our Service Desk has gone through a major

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Diana Leggott, Bournemouth University announced as a Finalist for Service Desk Manager of the Year

Posted on Tuesday 13 February 2018.

Diana Leggott, IT Service Operations Manager at Bournemouth University, shares why she chose a career in IT support and what it means to be in the final for the Service Desk Manager of the Year category for SDI’s 2018 awards.     What made you decide to enter the awards? I was very honored to be

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Saydur Rahman from Barnardo’s talks being a Service Desk Analyst of the Year 2018 Finalist

Posted on Tuesday 13 February 2018.

Saydur Rahman, Service Desk Analyst at Barnardo’s answers some questions about making it as a finalist for Service Desk Analyst of the Year at the IT Service and Support Awards 2018…       What made you decide to enter the awards?  I wanted to enter the awards as I want to see where I

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Award Finalists Cardonet Share Their Top Service Desk Tips

Posted on Tuesday 13 February 2018.

Cardonet, finalists in the Best Small Enterprise Managed Service Provider category, tell us their exciting plans for the future and share their top tips for a successful service desk.   What made you decide to enter the awards? Awards have never been a big thing for us as an organisation and this is the only

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Meet Pepper the Humanoid Robot at SDI18

Posted on Monday 12 February 2018.

Take a look into the future of artificial intelligence and meet the robot that everyone is talking about… Pepper, the humanoid robot will be joining us at conference this year as one of our breakout speakers, as well as making a few surprise appearances along the way.   Manufactured by SoftBank Robotics, Pepper was first introduced to

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