Service Improvement – Taking it up a Notch!

Jamie Bell, Service Desk Specialist, SDI It has almost been a year since I made the biggest career change in my life.   I’ve always had a reputation of being a jolly, sociable person, able to establish effective relationships, and generally quite fun to be around. Yet, I didn’t feel like any of those things

Gender Equality in ITSM: The Stats by Scarlett Bayes, Industry Analyst, SDI Last year, in preparation for a Gender Equality in ITSM event, SDI ran a survey which asked respondents a series of questions relating to their current working environment, previous experiences, and their future outlook in relation to gender equality in the tech industry.

Key Tips for Recruitment and Retention of a Diverse Team by Scarlett Bayes, Industry Analyst, SDI Last year, SDI teamed up with Ivanti to host a forum for service desk professionals (both male and female) to discuss their thoughts, concerns, and ideas surrounding Gender Equality in ITSM. Throughout the day, delegates expressed that they struggled

SITS is celebrating its 25th birthday at ExCeL London this May The countdown for SITS – The Service Desk & IT Support Show has officially kicked off. Europe’s largest event for IT Service Management (ITSM) and Support Professionals will be taking place at a new venue (ExCeL London) on a new date (1-2 May) for

2018 has been a fantastic year for so many of you! It’s been a year of hard work, challenges, victories and celebration for many of our brilliant ITSM community. Service Desk Certification (SDC) validates the quality of the services provided by an IT support organisation. When a service desk joins the SDC programme they are

Are you a people focused organisation? by Jamie Bell, Service Desk Specialist, SDI   “We are a customer focused organisation”  “Our customers are what make our business great”  “We work with some very exciting and innovative clients”  At some point during a working year, no doubt you’ve heard these types of phrases uttered by a senior