ITSM Tools – It’s Not Me It’s You!

Posted on Tuesday 17 April 2018.

Ladies in Legal IT, by Becky Patterson, Tikit

Posted on Tuesday 10 April 2018.

Ladies in Legal IT, by Becky Patterson, Tikit When I joined Tikit (or Avenue Legal Systems as it was then) the Support team was dominated by male employees.  At the time, IT Support was largely a male orientated industry with very few females.   Looking back, the females that were employed by my company tended to

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Simple Steps To Improve Workplace Wellbeing

Posted on Wednesday 4 April 2018.

Wellbeing in the workplace is a hot topic at the moment, but do we really understand what it is all about? In a work environment it’s called Wellbeing – on the news they are talking about Mental Health. So what does it mean and is there a difference? Any role that is customer facing is

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The Coming Enterprise Service Desk- How IT Can Lead the Way in Enterprise Services

Posted on Monday 5 March 2018.

How IT Can Lead the Way in Enterprise Services The Common Sense of Enterprise Services Guest Post By Jeff Rumburg, CEO and Angela Irizarry, Vice President and COO of MetricNet Jeff Rumburg & Bruce Duncan are hosting ‘How Deloitte UK Leveraged Metrics in Their Service Desk’ at #SDI18- The Conference For Service Desk Leaders next week. It’s not too late to

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Best Small Service Desk Finalist Arqiva Share Their Top Tips Ahead of the Awards

Posted on Saturday 3 March 2018.

The IT Service and Support Awards 2018 take place on the 13th March at the Hilton Metropole in Birmingham. Ahead of the awards, Best Small Service Desk finalists Arqiva talk about the awards process and how they have improved their service desk in the past year. What made you decide to enter the awards? We had reached a

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Awards Finalists Marsh & McLennan Share Their Exciting Plans For The Future

Posted on Saturday 3 March 2018.

Marsh & McLennan tell us their favourite part of the SDI awards process and their exciting plans for the future, ahead of the IT Service and Support Awards next week!   What made you decide to enter the awards? The Service Desk Institute is a globally recognised organisation, advocating the highest levels of performance and

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Awards Finalist Feezaan Asghar Shares His Shadowing Plan Which Improved Service Desk Performance

Posted on Saturday 3 March 2018.

Feezaan Asghar, Service Desk Team Leader at Leeds Beckett University explains the strong sense of teamwork at Leeds Beckett and how he implemented the successful shadowing plan to improve service desk analyst’s performance.   What made you decide to enter the awards?  The main reason I decided to enter for the awards was so that we

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