Meet the Stars of 2018

Posted on Thursday 20 December 2018.

Are you a people focused organisation?

Posted on Tuesday 18 December 2018.

Are you a people focused organisation? by Jamie Bell, Service Desk Specialist, SDI   “We are a customer focused organisation”  “Our customers are what make our business great”  “We work with some very exciting and innovative clients”  At some point during a working year, no doubt you’ve heard these types of phrases uttered by a senior

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SDI’s Christmas Charity Donation

Posted on Friday 14 December 2018.

This Christmas, and for Local Charities Day 2018, we gave our brilliant members the chance to help a community and cause close to their hearts, by nominating a charity for us to donate to on their behalf. There are so many local and smaller charities which make a dramatic difference to people’s lives who often don’t get

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A Journey to Continual Service Improvement

Posted on Tuesday 11 December 2018.

About NTT DATA NTT DATA is a leading IT services provider and global innovation partner with business operations in over 40 countries. NTT DATA offers a number of IT and system integration services, application development, big data, cloud solutions, digital, enterprise application services, infrastructure services, outsourcing services, technology solutions and consultancy services. The service desk

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The Essence of Enterprise Service Management (a snippet)….

Posted on Thursday 25 October 2018.

By Lana Yakimoff, Principal Consultant, ITSM Consulting Services Pty Ltd. Service Management has been around for many years, most of us work within the ITSM industry delivering value and some form of service. Looking back over the years IT has evolved; from ad-hoc 80’s IT shop, to adopting ITIL Framework originating from the UK Government and

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Gentera’s IT Service Achieves SDI’s 3 Star Service Desk Certification

Posted on Wednesday 17 October 2018.

Leading financial inclusion company Gentera, based in Mexico, Peru and Guatemala, is the first organisation in Latin America to achieve a 3 star Certified Service Desk status. Unique entrepreneur group, Gentera has 28 years experience in offering financial support services to disadvantaged communities with the aim of improving quality of life and promoting development opportunities. Formed in 1990, Gentera’s

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IT Service Week Awards 2018

Posted on Wednesday 10 October 2018.

The week of 1st – 5th October saw this year’s IT Service Week spread some magic and a cast a spell over the ITSM community… This year’s IT Service Week (ITSW) celebrations were inspired by the theme of ‘Magic’ which a number of service desks and IT professionals took part in. ITSW is an online,

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