Railpen formed in 1994 during the privatisation of the railway industry, when all members and assets in the former British Rail Pension Scheme were transferred over. For our Rail members, we’re responsible for the safekeeping and investment of about £37 billion in assets as well as the administration of a number of pension schemes, including
Mid Mersey Digital Alliance (MMDA) is an NHS IT shared service supporting multiple partner and customer organisations, both inside and outside of the NHS, encompassing primary care, secondary care, hospices, and charitable organisations. The IT Service Desk consists of a team of engineers working in and out of hours supporting the partner and customer organisations
Runshaw College has provided high quality education for almost 50 years, the college is split across two campuses in Leyland and Chorley. The Service Desk of 5 and wider IT Service team of 15 currently support over 720 Staff and 6000 Students. Why did you decide to pursue Service Desk Certification? We had been aware
About Aneurin Bevan ICT Service Aneurin Bevan University Health Board is a large Health Board covering the former county of Gwent in South Wales. The Service Desk is the single point of contact for all IT related issues and is a small team of dedicated Engineers and Analysts that strive to resolve most issues at first
Remote working, virtual work, teleworking, home-office or whatever you call it, the Covid-19 global pandemic turned it up a notch- and now it’s here to stay! A recent study by ‘findstack’ found that 77% of remote workers feel more productive working from home, and 85% of managers believe that having teams with remote workers is
On Tuesday 22 March 2022, IT service professionals from around the world joined us live and in person for the prestigious SDI Awards presentation ceremony and gala dinner. Our first in-person event since the start of the pandemic, there were high levels of excitement as we finally got to reunite with friends old and new!