Meet The Trainer: Conrad Jepson

by Sadie-Rae Gartell Born in December in New York in 1906, Grace was known as quite an interesting and curious child. At the age of seven she wondered how the mechanics of an alarm clock worked and took seven apart to figure it out. Grace initially didn’t get into Vasser University when she applied because

by Tom West-Robinson. Being a specialist IT Service Management Recruiter I interact with a large number of ITSM professionals on a daily basis, and I choose the word professional in exactly the right context. So, for the avoidance of any doubt, as a recruiter, IT Service Delivery Managers, IT Managers and Directors ask me to

Is Employer Branding Important? Unless you’ve been living under a rock for the last couple of years, you will have heard the term ‘employer branding’ bandied about and you may think it’s just one of the latest buzzwords, or because it’s about ‘branding’ it definitely falls under the marketing department’s remit and is something to

I was once interviewing a very senior IT Service Management Consultant for a prestigious London based company, and this was the final interview. To get to this stage the consultant had to endure a very long and challenging process. After the interview had finished he gave me a call with a complete de-brief of how

December’s Service Desk of the Month features SDI member, Information Services Service Desk at Edinburgh Napier University. What types of customers do you support? What common incidents do you receive? Our customers are students studying and staff working at the University. A significant number of those that we support are remote workers or distance learners