Navigating The Digital Maze With VeriSM™
Posted on Wednesday 7 February 2018.
The IT Service Desk Is In Safe Hands
Posted on Friday 27 January 2017.
by Tom West-Robinson. Being a specialist IT Service Management Recruiter I interact with a large number of ITSM professionals on a daily basis, and I choose the word professional in exactly the right context. So, for the avoidance of any doubt, as a recruiter, IT Service Delivery Managers, IT Managers and Directors ask me to
Employer Branding: Why Is It Important?
Posted on Thursday 12 January 2017.
Is Employer Branding Important? Unless you’ve been living under a rock for the last couple of years, you will have heard the term ‘employer branding’ bandied about and you may think it’s just one of the latest buzzwords, or because it’s about ‘branding’ it definitely falls under the marketing department’s remit and is something to
Littlefish Become Finalists In The IT Service & Support Awards 2017
Posted on Thursday 19 October 2017.
What made you decide to enter the awards? We see our Service Desk as the “Jewel in the Crown” of our business. We felt an SDI Award would contribute significantly to us standing out from our competitors and give our offer more prestige in a crowded market place. The award in the Best Managed Service
Lions, Dolphins, Elephants And Monkeys? It’s A Zoo Around Here!
Posted on Wednesday 18 October 2017.
Does your service desk look like and sound like a zoo? You’re thinking this may be an odd question and you’re right! Why would you compare a service desk to a zoo? Let me explain! According to Nigel Risner, the opening keynote speaker at SDI’s conference for service desk leaders in March 2018, every service desk
IT Service & Support Awards 2018 Finalists Revealed…
Posted on Tuesday 16 January 2018.
And the finalists are… Best Small Service Desk Arqiva Norfolk Community Health and Care NHS Trust Care Plus Group Best Small Enterprise Managed Service Provider Air-IT Cardonet NetStar Best Medium Service Desk BullGuard MHR Sky Betting & Gaming Best Medium/Large Enterprise Managed Service Provider Agilisys Boeing Defence UK Littlefish Highly
CX: Delivering Happiness – The Series, Part 1
Posted on Tuesday 12 January 2021.
CX: Delivering Happiness SLA’s are vital to documenting customer requirements, KPI’s firmly have their place in service performance monitoring, but make sure you don’t fall into the data trap! The trap which involves losing sight of the ultimate aim behind any good service; not only to recognise that your focus is on the customer, but