ITSM Statistics, Facts and Trends for 2024

Lately, a recurring theme has been the ‘true prospects’ of AI in IT and how to implement it. While folks are excited about the possibilities, they’re also cautious about giving in to the hype.

The increasing adaptation of Artificial Intelligence (AI) is revolutionising how organisations interact with their customers. But there’s one question lingering on everyone’s minds. Can AI truly replace human agents in customer support?

As artificial intelligence (AI) continues to advance, it’s important to find the right balance between human and AI work to succeed in the modern workplace. The rise of user-friendly AI tools, like ChatGPT, is a significant technological shift.

Companies around the world are utilising AI applications to enhance their procedures, optimise costs, avoid human mistakes, assist customers, improve customer experience, manage IT systems, and automate repetitive tasks. And as AI becomes more prevalent, its uses (and this list) will expand even further. We could even say that AI is taking the lead in

As we wrap up an incredible year of valuable insights, training courses, and events for IT professionals like you, we’ve compiled a collection of resources specifically designed to support your professional growth and development – our finest resources!

Whether you’re a tech expert, service desk guru, or business analyst, we have your back.

DTX Europe 2023 was about the exciting journey of Digital Transformation. But here’s the thing – it was not just about technology; it was also about the need for changing how companies think and work. DTX Europe welcomed hundreds of experts who shared their wisdom to help make companies better and smarter through digital transformation.