The Importance of Intelligent Automation & Some Trend Predictions For 2023

Posted on Wednesday 14 December 2022.

In the last part of our blog series, ‘Back to The Future of ITSM’ we reached out to Mauricio Corona, Ph.D. Chairman BP Gurus & GESEDIG, SDI CTO. Mauricio shared his expert views on the following: The real value of intelligent automation Where to start with intelligent automation? What sectors are the most advanced in

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The Right Path to Developing the Next Generation Of IT Leaders

Posted on Thursday 8 December 2022.

In part 4 of our blog series ’Back to The Future of ITSM’, we spoke with Simone Jo Moore, Industry Thought Leader. We discussed some exciting things about modern leadership: How to build an agile organisation in a sustainable manner and make it more resilient to changes? What qualities make a person a great IT

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Robotic Process Automation and AI: Taking the Work You Hate -Off Your Plate

Posted on Friday 24 June 2022.

You’ve probably heard or read those stories about robots eliminating our jobs and taking control over our lives! You might even watch some movies about this! (Terminator, right?) Well, some people still feel uncomfortable about artificial intelligence (AI) and robotic process automation (RPA). However, these technologies are here to stay! They are already transforming the

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The Rise of Service Alchemy and the Superconductor

Posted on Thursday 10 May 2018.

Industry 4.0 Series by David Wright, Chief Value and Innovation Officer, SDI   Wouldn’t it be incredible if… IT operations could predict the next big infrastructure outage The service desk could predict which end users will have a poor customer experience IT could put steps in place to remediate them before they even happened Well

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The Three Elephants in the “AI for IT support” Living Room

Posted on Thursday 31 August 2017.

by Stephen Mann   Some people might feel uncomfortable about artificial intelligence (AI). They might have grown up watching the Terminator movies and have yet to get past Skynet and the attempted extermination of humanity by machines. Or they might just worry that the technology will adversely affect something that’s currently inherently “human” – either

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