We are updating The Global Best Practice Standard for Service Desk

Posted on Wednesday 6 February 2019.

By Jamie Bell, Service Desk Specialist at SDI. Here at the Service Desk Institute, we are responsible for the development, upkeep and integrity of The Global Best Practice Standard for Service Desk (Best Practice Standard). The Best Practice Standard is a set of criteria that provide a clear and measurable benchmark for service desk operations.

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Meet the Stars of 2018

Posted on Thursday 20 December 2018.

2018 has been a fantastic year for so many of you! It’s been a year of hard work, challenges, victories and celebration for many of our brilliant ITSM community. Service Desk Certification (SDC) validates the quality of the services provided by an IT support organisation. When a service desk joins the SDC programme they are

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A Journey to Continual Service Improvement

Posted on Tuesday 11 December 2018.

About NTT DATA NTT DATA is a leading IT services provider and global innovation partner with business operations in over 40 countries. NTT DATA offers a number of IT and system integration services, application development, big data, cloud solutions, digital, enterprise application services, infrastructure services, outsourcing services, technology solutions and consultancy services. The service desk

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Being Bold and Aiming High: How a top performing MSP stands out from the rest

Posted on Monday 3 December 2018.

Being Bold and Aiming High: How a top performing MSP stands out from the rest By Todd McQuilkin, Chief Executive Officer (CEO), Air IT Operating to standard frameworks and achieving ISO compliance can be difficult, but it’s a basic requirement in our marketplace. You must have those badges on your website and marketing just to

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Delivering business value through the Service Desk today and tomorrow

Posted on Friday 23 November 2018.

Does your service desk create real business value and deliver a brilliant customer experience? By creating a culture of success at the service desk through best practice, motivation, engagement, development and continual service improvement, you can. To help you do that, Service Desk Institute’s best practice standard for service desks, can help you create the

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Getting to Know Global Best Practice

Posted on Friday 12 October 2018.

Getting to Know Global Best Practice Best practice is constantly evolving and changing. Here at SDI we are fortunate enough to have a network of global partners and service desk professionals along with 30 years of experience within our fantastic ITSM industry. Our passion to share best practice as it continuously evolves is the driving force behind our

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