SDI Benchmarks The Service Desk At Dubai’s Chalhoub Group

Posted on Tuesday 24 July 2018.

Global Partner Network The audit team at SDI were delighted to be invited to Dubai in July to assess the luxury retail distribution company Chalhoub Group’s IT service desk and benchmark them against SDI’s Global Best Practice Standard for Service Desk. SDI’s growing global partner network includes Nabil Azar, who represents SDI in the Gulf

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CX: Delivering Happiness – The Series, Part 1

Posted on Thursday 12 July 2018.

CX: Delivering Happiness SLA’s are vital to documenting customer requirements, KPI’s firmly have their place in service performance monitoring, but make sure you don’t fall into the data trap! The trap which involves losing sight of the ultimate aim behind any good service; not only to recognise that your focus is on the customer, but

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The Naked Service Desk Series – what did we learn?

Posted on Wednesday 16 May 2018.

The Naked Service Desk Series – what did we learn? The concept of the ‘Naked Service Desk’ is a great way to approach service improvement, no matter what level your service is currently operating at. Released in September 2017 the original Naked Service Desk blog (part 1) explored how to strip back the service desk

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Launching and Marketing the Service Desk

Posted on Wednesday 4 April 2018.

The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 steps key for providing brilliant service. Step 9 forms part 10 in the series, which is all about launching the service desk, communicating contact details and promoting the benefits to customers

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The Naked Service Desk, Part 2 Defining Your Vision

Posted on Thursday 12 October 2017.

This is the second article in The Naked Service Desk Series. The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 elements which are key for providing brilliant service. Part 2 of The Naked Service Desk is about defining the strategic purpose

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The Naked Service Desk

Posted on Wednesday 20 September 2017.

This blog is part 1 of the Naked Service Desk Series. By Matt Greening, IT Consultant at Modern Networks Stripping off for a Calendar Girls style photo shoot is a great way to raise money for charity, but that’s not what this blog is about. This is about stripping back the service desk to its

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